dxdc Posted March 18, 2020 Posted March 18, 2020 I routinely get the error message "Subscriber didn't reply to event: 1" when trying to login to the console on Mac. I've updated to the latest RC firmware. It keeps looping back to "Authenticate ISY". I can get it to connect if I try about 40-50 times in a row, but it seems random. Also note, I've changed my userid/pw from admin/admin to something else, but not sure what that would have to do with it. I am using Google Wifi (not sure it matters?), and have about 6-7 Z-wave devices + 2 insteon at the moment. Planning to add more but this is super buggy.
Michel Kohanim Posted March 19, 2020 Posted March 19, 2020 @dxdc, It just means that ISY could send updates to the Admin Console. Either because your computer went to sleep or because of firewall rules on your computer or no network. If you can successfully log back in, then you can safely ignore. With kind regards, Michel
dxdc Posted March 19, 2020 Author Posted March 19, 2020 @Michel Kohanim It's not something I can easily ignore. It happens *every single time* I try to login. Once I'm logged in, it's fine, but then if I want to login in a few hours it's the same annoying process of 50-100 cycles to get it to let me in. Sometimes it's 2 cycles, sometimes it's 50+.
Michel Kohanim Posted March 20, 2020 Posted March 20, 2020 @dxdc, What else subscribes to ISY except for the Admin Console. If you figure out what that thing is, then you can turn it off. With kind regards, Michel
dxdc Posted March 20, 2020 Author Posted March 20, 2020 @Michel Kohanim I have just set up polyglot-v2, and also using isy integrations with homebridge (e.g., isy-maker). Can only 1 thing be connected at a time? I shut down these subscriptions, and even power cycled my ISY, and STILL had trouble connected in the past. Sometimes, I also get a DHCP error when doing this or a Z-WAVE error when doing this in addition to the same "Subscriber didn't reply to event: 1" error. It seems like a bug? I bought the pro version of ISY but it seems extremely glitchy. Strangely, it seems to be only the Java interface that has the trouble... the other interfaces are working fine. I wasn't extremely happy with the homebridge integrations, but I think it has more to do with isy-js and how it was integrated. For example, if I power cycle homebridge, only default values of state for zwave are returned. Anyway, still looking into it -- those issues I think have more to do w/ homebridge though -- but not being able to access the admin console is very frustrating. I'm also trying to see if there's an MQTT protocol that I can use via polyglot-v2 to sync device states in a superior way. That way, I can use Node-RED for the homebridge integration and be done with homebridge plugins which may be more buggy anyway.
Michel Kohanim Posted March 22, 2020 Posted March 22, 2020 @dxdc, No, there can be up to 10 subscribers at any time. If you also get DHCP errors, then please check your error log as a) it would definitely cause subscription issues and b) might be related to IP conflict. With kind regards, Michel
dxdc Posted March 22, 2020 Author Posted March 22, 2020 Hi @Michel Kohanim, thanks for your support. The DHCP issues seem to occur after network / wifi restart. It seems that if the router gets restarted, somehow ISY is not aware of that. I see this error: "No network connection. DHCP state=RENEW" This seems like a bug, somehow. However, the subscription issue is not related to that. Here's a snippet of my error log. The -5012 errors I think are these same subscription errors. They do seem to increment sequentially. You can see I'm eventually able to get in after a LOT of tries. Very painfully frustrating. Sat 2020/03/21 04:02:49 PM System -5012 26 Sat 2020/03/21 04:03:17 PM System -5012 27 Sat 2020/03/21 04:03:35 PM System -5012 28 Sat 2020/03/21 04:03:54 PM System -5012 29 Sat 2020/03/21 04:06:29 PM System -5012 31 Sat 2020/03/21 04:06:47 PM System -5012 32 Sat 2020/03/21 04:07:06 PM System -5012 33 Sat 2020/03/21 04:07:25 PM System -5012 34 Sat 2020/03/21 04:07:46 PM System -5012 35 Sat 2020/03/21 04:08:05 PM System -5012 36 Sat 2020/03/21 04:08:24 PM System -5012 37 Sat 2020/03/21 04:08:43 PM System -5012 38 Sat 2020/03/21 04:09:03 PM System -5012 39 Sat 2020/03/21 04:09:23 PM System -5012 40 Sat 2020/03/21 04:09:43 PM System -5012 41 Sat 2020/03/21 04:10:04 PM System -5012 42 Sat 2020/03/21 04:10:25 PM System -5012 43 Sat 2020/03/21 04:10:45 PM System -5012 44 Sat 2020/03/21 04:11:06 PM System -5012 45 Sat 2020/03/21 04:11:28 PM System -5012 46 Sat 2020/03/21 04:11:51 PM System -5012 47 Sat 2020/03/21 04:12:14 PM System -5012 48 Sat 2020/03/21 04:12:37 PM System -5012 49 Sat 2020/03/21 04:13:00 PM System -5012 50 Sat 2020/03/21 04:13:22 PM System -5012 51 Sat 2020/03/21 04:13:45 PM System -5012 52 Sat 2020/03/21 04:14:07 PM System -5012 53 Sat 2020/03/21 04:14:32 PM System -5012 54 Sat 2020/03/21 04:14:55 PM System -5012 55 Sat 2020/03/21 04:20:56 PM System -5012 57 Sat 2020/03/21 04:21:15 PM System -5012 58 Sat 2020/03/21 04:21:35 PM System -5012 59 Sat 2020/03/21 04:22:02 PM System -5012 60 Sat 2020/03/21 04:22:56 PM System -5012 61 Sat 2020/03/21 04:23:15 PM System -5012 62 Sat 2020/03/21 04:23:44 PM System -5012 63 Sat 2020/03/21 04:23:50 PM System -5006 uuid:63 Sat 2020/03/21 04:23:59 PM System -5012 64 Sat 2020/03/21 04:27:08 PM System -5012 65 Sat 2020/03/21 04:39:33 PM System -5 Start Sat 2020/03/21 04:39:34 PM System -110022 /CONF/INSTENG.OPT Sat 2020/03/21 04:39:34 PM System -110012 /CONF/INSTENG.OPT Sat 2020/03/21 04:39:38 PM System -110022 /DEF/F6/I1/NLS/EN_US.TXT Sat 2020/03/21 04:39:41 PM System -170001 [Network] Established Sat 2020/03/21 04:39:41 PM System -110022 /CONF/PORTALS.PSF Sat 2020/03/21 04:39:42 PM System -251001 RX-U 010B000A03000302 Sat 2020/03/21 04:40:19 PM System -5012 26 Sat 2020/03/21 04:40:38 PM System -5012 27 Sat 2020/03/21 04:40:57 PM System -5012 28 Sat 2020/03/21 04:41:16 PM System -5012 29 Sat 2020/03/21 04:41:34 PM System -5012 30 Sat 2020/03/21 04:41:53 PM System -5012 31 Sat 2020/03/21 04:42:14 PM System -5012 32 Sat 2020/03/21 04:42:37 PM System -5012 33 Sat 2020/03/21 04:42:58 PM System -5012 34 Sat 2020/03/21 04:43:21 PM System -5012 35 Sat 2020/03/21 04:43:43 PM System -5012 36 Sat 2020/03/21 04:44:03 PM System -5012 37 Sat 2020/03/21 04:44:14 PM System -5012 38 Sat 2020/03/21 04:44:39 PM System -5012 39 Sat 2020/03/21 04:45:03 PM System -5012 40 Sat 2020/03/21 04:45:27 PM System -5012 41 Sat 2020/03/21 04:45:49 PM System -5012 42 Sat 2020/03/21 04:46:07 PM System -170001 [HTTP:0-33-5] 192.168.86.23:62085->80 Sat 2020/03/21 04:46:07 PM System -170001 [HTTP:0-33]: POST[1]-->/services Sat 2020/03/21 04:46:07 PM System -170001 <s:Envelope><s:Body><u:Authenticate xmlns:u="ur Sat 2020/03/21 04:46:08 PM System -170001 [HTTP:0-33-5] 192.168.86.23:62087->80 Sat 2020/03/21 04:46:08 PM System -170001 [HTTP:0-33]: POST[1]-->/services Sat 2020/03/21 04:46:08 PM System -170001 <s:Envelope><s:Body><u:GetStartupTime xmlns:u=" Sat 2020/03/21 04:46:09 PM System -170001 [HTTP:0-33-5] 192.168.86.23:62089->80 Sat 2020/03/21 04:46:09 PM System -170001 [HTTP:0-33]: POST[1]-->/services Sat 2020/03/21 04:46:09 PM System -170001 <s:Envelope><s:Body><u:GetNodesConfig xmlns:u=" Sat 2020/03/21 04:46:10 PM System -170001 [HTTP:0-33-5] 192.168.86.23:62094->80 Sat 2020/03/21 04:46:10 PM System -170001 [HTTP:0-33]: POST[1]-->/services Sat 2020/03/21 04:46:10 PM System -170001 <s:Envelope><s:Body><u:GetSystemTime xmlns:u="u Sat 2020/03/21 04:46:11 PM System -170001 [HTTP:0-33-5] 192.168.86.23:62096->80 Sat 2020/03/21 04:46:11 PM System -170001 [HTTP:0-33]: POST[1]-->/services Sat 2020/03/21 04:46:11 PM System -170001 <s:Envelope><s:Body><u:GetAllD2D xmlns:u="urn:u Sat 2020/03/21 04:46:11 PM System -170001 [HTTP:0-33-5] 192.168.86.23:62098->80 Sat 2020/03/21 04:46:11 PM System -170001 [HTTP:0-33]: POST[1]-->/services Sat 2020/03/21 04:46:11 PM System -170001 <s:Envelope><s:Body><u:SetDebugLevel xmlns:u="u Sat 2020/03/21 04:46:12 PM System -5012 43 Sat 2020/03/21 04:46:37 PM System -5012 44 Sat 2020/03/21 04:47:00 PM System -5012 45 Sat 2020/03/21 04:47:24 PM System -5012 46 Sat 2020/03/21 04:47:47 PM System -5012 47 Sat 2020/03/21 04:48:10 PM System -5012 48 Sat 2020/03/21 04:48:23 PM System -5012 49 Sat 2020/03/21 04:48:36 PM System -5012 50 Sat 2020/03/21 04:49:03 PM System -5012 51 Sat 2020/03/21 04:49:31 PM System -5012 52 Sat 2020/03/21 04:49:52 PM System -5012 53 Sat 2020/03/21 04:50:11 PM System -5012 54 Sat 2020/03/21 04:50:29 PM System -5012 55 Sat 2020/03/21 04:50:54 PM System -5012 56 Sat 2020/03/21 04:51:40 PM System -5012 57
dxdc Posted March 22, 2020 Author Posted March 22, 2020 Here's another log from right now. Took me about 20 tries to get authenticated. Seems like all of the tries aren't necessarily in the error log, but still. Sat 2020/03/21 04:46:12 PM System -5012 43 Sat 2020/03/21 04:46:37 PM System -5012 44 Sat 2020/03/21 04:47:00 PM System -5012 45 Sat 2020/03/21 04:47:24 PM System -5012 46 Sat 2020/03/21 04:47:47 PM System -5012 47 Sat 2020/03/21 04:48:10 PM System -5012 48 Sat 2020/03/21 04:48:23 PM System -5012 49 Sat 2020/03/21 04:48:36 PM System -5012 50 Sat 2020/03/21 04:49:03 PM System -5012 51 Sat 2020/03/21 04:49:31 PM System -5012 52 Sat 2020/03/21 04:49:52 PM System -5012 53 Sat 2020/03/21 04:50:11 PM System -5012 54 Sat 2020/03/21 04:50:29 PM System -5012 55 Sat 2020/03/21 04:50:54 PM System -5012 56 Sat 2020/03/21 04:51:40 PM System -5012 57 Sat 2020/03/21 04:51:59 PM System -5012 58 Sat 2020/03/21 06:11:33 PM System -140000 my.isy.io Sat 2020/03/21 06:11:57 PM System -5012 59 Sat 2020/03/21 06:22:10 PM System -5012 60 Sat 2020/03/21 06:24:20 PM System -5012 61 Sat 2020/03/21 06:26:31 PM System -5012 62 Sat 2020/03/21 06:28:42 PM System -5012 63 Sat 2020/03/21 06:31:06 PM System -5012 64 Sat 2020/03/21 06:31:15 PM System -5006 uuid:64 Sun 2020/03/22 04:39:36 AM System -100 [DHCP] state=RENEW Sun 2020/03/22 03:15:15 PM System -100 [DHCP] state=RENEW Sun 2020/03/22 04:34:01 PM System -5012 65 Sun 2020/03/22 04:34:34 PM System -5012 66 Sun 2020/03/22 04:35:13 PM System -5012 67 Sun 2020/03/22 04:35:48 PM System -5012 68 Sun 2020/03/22 04:37:43 PM System -5012 69 Sun 2020/03/22 04:38:03 PM System -5012 70 Sun 2020/03/22 04:42:43 PM System -5012 71 Sun 2020/03/22 04:43:02 PM System -5012 72
MrBill Posted March 23, 2020 Posted March 23, 2020 17 hours ago, dxdc said: Here's another log from right now. Took me about 20 tries to get authenticated. Seems like all of the tries aren't necessarily in the error log, but still. Sat 2020/03/21 04:46:12 PM System -5012 43 I have a hunch about -5012..... do you have wirelesstags.net (aka CAO gadget tags)? reporting temps via a kumo app?
dxdc Posted March 23, 2020 Author Posted March 23, 2020 @MrBill I don't have these devices, unless they're part of some other kind of device? Just out of curiosity, why would this cause the -5012 issue? Quote do you have wirelesstags.net (aka CAO gadget tags)? reporting temps via a kumo app?
MrBill Posted March 23, 2020 Posted March 23, 2020 4 minutes ago, dxdc said: I don't have these devices, unless they're part of some other kind of device? Just out of curiosity, why would this cause the -5012 issue? I don't know. I've been having a lot of those errors as well. I would love to understand them but haven't been able to either. I had a hunch, but apparently it's not the cause...
dxdc Posted March 23, 2020 Author Posted March 23, 2020 @MrBill I suspect a bug with the Java module. Polyglot, etc. have no issue connecting. I can restart Polyglot 100 times and it will connect 100 times. I tried changing firewall settings as well as connecting from Windows vs. Mac, no difference. Do you have any Z-wave devices? I'm wondering if the problem is one of my battery powered Z wave devices... but not sure either.
Michel Kohanim Posted March 23, 2020 Posted March 23, 2020 @dxdc, Not sure why you think everything is a bug. As I mentioned before, -5012 is simply ISY trying to publish events to a subscriber that's no longer responding. And, as I mentioned, what you need to do is to figure out what device out there is subscribing incessantly, dropping the subscription, and subscribing again. Polyglot does not subscribe. So, that leaves homebridge. So, just unplug it and see whether or not you keep getting these errors. With kind regards, Michel
MrBill Posted March 23, 2020 Posted March 23, 2020 2 minutes ago, dxdc said: @MrBill I suspect a bug with the Java module. Polyglot, etc. have no issue connecting. I can restart Polyglot 100 times and it will connect 100 times. I tried changing firewall settings as well as connecting from Windows vs. Mac, no difference. Do you have any Z-wave devices? I'm wondering if the problem is one of my battery powered Z wave devices... but not sure either. I have zero z-wave devices.
dxdc Posted March 23, 2020 Author Posted March 23, 2020 @Michel Kohanim Whether or not I shut down HB, it has no effect. That was one of the first things I tried. > -5012 is simply ISY trying to publish events to a subscriber that's no longer responding How do I figure out which subscriber this is or gain more info on it (IP address, etc.)? It is possible there is a conflict with some kind of other home automation device that uses a discovery protocol? It seems I'm not the only one with these issues, which is why I suspected it's a bug. Why would it preclude me from logging in to the ISY? The other strange fact is that these issues only persist while I'm trying to authenticate. Here is my error log, exported just now. I have left the admin console open since yesterday afternoon, no further issues noted. If I close the admin console, and re-open it, there will be dozens of new -5012 messages, but again, only on initial authentication. Once I can connect / as long as I leave it open, there are no issues. Sun 2020/03/22 04:34:01 PM System -5012 65 Sun 2020/03/22 04:34:34 PM System -5012 66 Sun 2020/03/22 04:35:13 PM System -5012 67 Sun 2020/03/22 04:35:48 PM System -5012 68 Sun 2020/03/22 04:37:43 PM System -5012 69 Sun 2020/03/22 04:38:03 PM System -5012 70 Sun 2020/03/22 04:42:43 PM System -5012 71 Sun 2020/03/22 04:43:02 PM System -5012 72 Sun 2020/03/22 04:43:22 PM System -5012 73 Sun 2020/03/22 04:45:47 PM System -170001 [HTTP:0-28-5] 192.168.86.23:55013->80 Sun 2020/03/22 04:45:47 PM System -170001 [HTTP:0-28]: POST[1]-->/services Sun 2020/03/22 04:45:47 PM System -170001 <s:Envelope><s:Body><u:SetDebugLevel xmlns:u="u
Michel Kohanim Posted March 23, 2020 Posted March 23, 2020 @dxdc, If you have nothing else except HomeBridge and Polyglot, then the issue is either the firewall on your computer or the UI. If you cannot even login, then I would suspect firewall + UI. The first thing would be to make sure you are using ISY Launcher (Help / About, make sure your UI and firmware versions are the same). Then, try the following:https://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software With kind regards, Michel
dxdc Posted March 23, 2020 Author Posted March 23, 2020 @Michel Kohanim Thanks for your continued help. Firmware and UI are both Insteon UD994 v.5.0.16.C. I tried your HTTPS suggestion, which is working perfectly. Interestingly, if I use ISY Launcher (and add the HTTPS variant of my IP), I can connect just fine without subscriber issues. (NOTE: ISY Launcher + HTTP variant causes the same problems). I tried it several times in a row, no issue. I am on a Mac BTW, but disabling the Mac firewall made no difference. I *think* after some extended testing just now with this, the culprit may have been AVG Web & Email protection. I don't think the AVG setting is customizable, but if I turn off the protection, it seems to allow the HTTP traffic to work just fine too. If I use the ISY Admin Console link on my Desktop, I can add the HTTPS variant to the "ISY Finder" window, but no way seemingly of choosing a server? For now, I just deleted the ISY Admin Console link from the Desktop and using the ISY Launcher --> Admin Console route. If there is a better way would appreciate knowing about it. Thanks for helping me solve this.
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