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ISY Portal maintenance - 04-12-2020


bmercier

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40 minutes ago, Michel Kohanim said:

@JSylvia007,

I am so very sorry to hear. I think this is due to DNS propagation delays. Can you please reboot one more time and then send your error log to support@universal-devices.com?

With kind regards,
Michel

So I've been rebooting my ISY remotely (via an IP controlled power device) about every 10ish minutes. 

Still no connectivity in the ISY portal. 

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This could be complete coincidence, but I'm trying to approve my device in the portal, and I'm getting "Bad Request".   No other info seems to be available.   I don't know if this is related or not, but I'm letting you know in case it is diagnostically relevant to the other ongoing issue.

Talbot

badrequest.JPG

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4 minutes ago, bmercier said:

Problem is now resolved.

There was a misconfiguration on one of the proxy servers. When ISYs reconnected, they were directed to the less busy proxy server... which happened to be the one with the issue.

Benoit

 

I can confirm that this also fixed my issue. 

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