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ISY-991 Email Notification


bbb2008

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Posted

Under the configuration tab I tried a couple of things. I've selected general mail and entered my email address.

I also enterred my smtp settings and tried the default option.

The smtp fails the tests.

 

Is there a good post on this subject or any advice?

Posted

Hello bbb2008,

 

Make sure there's at least one recipient.

 

If that does not work, please try the following SMTP settings:

Server: smtp.gmail.com

Port: 587

Userid: alerts@gmail.com

Password: holamola

Timeout: 3000

Use TLS: checked

 

If this works, then the problem is with your SMTP settings.

 

If not, then, in all likelihood, your ISY cannot get to the Internet. Can you synch your clock with an NTP server? This will let us know if ISY can get to the Internet.

 

With kind regards,

Michel

 

Under the configuration tab I tried a couple of things. I've selected general mail and entered my email address.

I also enterred my smtp settings and tried the default option.

The smtp fails the tests.

 

Is there a good post on this subject or any advice?

Posted

When I put in your smtp settings I received a request failed. I manually changed the clock setting then hit sync now. The time returned back to the corrrect time.

Posted

Running the latest beta, downloaded and installed it today, hoping it would fix my non functioning notification, but it hasn't. I tried the test you suggested for BB2008 but didn't know what to fill in for the 'from' field, so I left it blank, and the test failed, however I can sync my clock w/ an NTP server.

 

What should I try next?

Posted

bbb2008 and Zellarman,

 

In this case, it would be great if you could check the logs in your router to see if SMTP traffic to port 587 is being blocked. Please note that some ISPs block known SMTP ports to force you to go through their own servers.

 

With kind regards,

Michel

Posted

I changed to another address that uses smtp 25. It still times out.

The above address using smtp 25 works on webcam xp running on the same computer.

Posted

Hi bbb2008,

 

What's your ISY's firmware version?

 

With kind regards,

Michel

I changed to another address that uses smtp 25. It still times out.

The above address using smtp 25 works on webcam xp running on the same computer.

Posted

Hi bbb2008,

 

This is very strange. Would you be kind enough to call us from 9AM to 5PM on Weekdays (818.631.0333), we'll login to your system to see what's causing the problems.

 

With kind regards,

Michel

UD99 V.2.7.6

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