twired Posted July 27, 2020 Posted July 27, 2020 I just changed out the battery on a 2843 door sensor. Now it will not respond to door opening and closing with status updates. Everything just says on. The main tab shows yellow arrow next to device listing. I have restored and updated the device with no luck. It worked fine before battery died. Never had a problem before with this. What is going on? Thanks.
Teken Posted July 27, 2020 Posted July 27, 2020 7 minutes ago, twired said: I just changed out the battery on a 2843 door sensor. Now it will not respond to door opening and closing with status updates. Everything just says on. The main tab shows yellow arrow next to device listing. I have restored and updated the device with no luck. It worked fine before battery died. Never had a problem before with this. What is going on? Thanks. What does the internal sticker say about the production date and hardware revision along with ISY firmware?
Teken Posted July 27, 2020 Posted July 27, 2020 5 minutes ago, twired said: Sensor: 3313 rev 1.9. ISY Firmware: 4.8.0 Open the AC and go to Tools -> Diagnostics -> Event Viewer -> Set to Level 3 Device Communications Event. Bring the Open-Close sensor to the 2413S PLM and open the sensor via the magnet. Does the action of opening / closing show up in the Level 3 logs?
twired Posted July 27, 2020 Author Posted July 27, 2020 Opened and closed door with sensor in place. Unfortunately they are permanently fastened to the door. Signals showed on a nearby repeater. Here is the level 3 log.
twired Posted July 27, 2020 Author Posted July 27, 2020 Yes. Did it twice. Restored, then refreshed updates. After that the yellow arrow would show back up next to device listing on main tab. What does the yellow arrow signify? cannot find it anywhere in the documentation. Thanks
Teken Posted July 27, 2020 Posted July 27, 2020 10 minutes ago, twired said: Yes. Did it twice. Restored, then refreshed updates. After that the yellow arrow would show back up next to device listing on main tab. What does the yellow arrow signify? cannot find it anywhere in the documentation. Thanks Are you talking about these yellow arrows? If so they represent the 2-3 nodes from open, close, heart beat. Did your Open-Close sensor ever have three nodes one being the heart beat node?
twired Posted July 27, 2020 Author Posted July 27, 2020 Yes. After I restored, the green "write updates" label would show. Then it would return to the yellow arrows after update complete. From your description this is not showing a problem. Thanks for the clarification. But the sensor is still not communicating with the ISY.
Teken Posted July 27, 2020 Posted July 27, 2020 2 minutes ago, twired said: Yes. After I restored, the green "write updates" label would show. Then it would return to the yellow arrows after update complete. From your description this is not showing a problem. Thanks for the clarification. But the sensor is still not communicating with the ISY. Welps, you have a couple of choices and that is to delete the device from the ISY. Hard reset the device as outlined by the full users manual. Once that has been completed enroll the sensor back into the system. You have three choices and that is to use *Light Bulb* link new device, the two colored whirling arrows, or at the top from the tool bar and selecting *Link Management. The reason I am calling this out is because somewhere in the firmware release older Open-Closed hardware would not enroll correctly. The most common was not seeing the third heart beat node (IF) it exists. This doesn't mean it's going to add a 3rd node if the hardware (firmware) doesn't support it! So try the *light bulb* first and go down the list until it operates correctly. Keep in mind sometimes when the AC doesn't reflect the status this is due to interference in the environment. In the worst case its because the sensor has simply failed and needs to be replaced. Regardless, delete, hard reset, and add it back using the light bulb . . . If that fails use the 2 colored whirling arrows . . . If that fails use the Link Management from the top tool bar and select the *Correct* model of Open-Close sensor as noted.
twired Posted July 27, 2020 Author Posted July 27, 2020 OK. Well the 3rd option worked. Both of the first two did not work well, but using the Link Mgmt menu for a sensor worked. Sometimes ISY AC still shows wrong status, but the program that is tied to this works flawlessly. So thanks for your assistance. And now I know what the yellow arrows mean.
Teken Posted July 27, 2020 Posted July 27, 2020 17 minutes ago, twired said: OK. Well the 3rd option worked. Both of the first two did not work well, but using the Link Mgmt menu for a sensor worked. Sometimes ISY AC still shows wrong status, but the program that is tied to this works flawlessly. So thanks for your assistance. And now I know what the yellow arrows mean. Great to hear and right mouse click and select *Group* so those child nodes stay together. If the AC still displays the incorrect status you need to unplug any RF / electronic hardware in the home. As it will just get worse over time and keep in mind if you don't have a lot of Insteon dual band hardware. It's imperative that you complete the 4 tap beacon test to confirm proper bridging / coupling of the split single phase electrical system in your home. The full users manual for all dual band devices outlines how to confirm the correct bridging / coupling.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.