SteveManes Posted September 18, 2020 Posted September 18, 2020 (edited) My ISY994 is apparently broken. All the devices work via the /WEB/udajax.htm "My Devices & Scenes" page and the scheduler is working reliably. I can even telnet into the device on my network. I have two green link lights on the back. However, Administrative Console and start.jnlp both hang so I can't edit the raw devices. I also have no light showing on the front panel, including the Power light although it's obviously powered up. My guess is that the ISY994 needs to be replaced. That said, my link database backup is over a year old (I know, my bad) and I've added several Insteon inline devices since which are embedded in the ceiling under heavy chandeliers. I REALLY don't want to revisit pulling those down again just to get their Insteon IDs. My question is a two parter: 1. Is there are way to view the current link database via telnet to the ISY994, even if it's just to give me the Insteon codes? 2. Is there a way to dump the PLM for this data? Mine is an ethernet model 2413U. Actually one more question: The ISY994 used to perform 100%. Last year I dumped my Verizon router and added Ubiquiti's Unifi controller and security gateway. Since then I've had no need to run Admin Console so I don't know if that's a factor or not. But it could be. Could there be a blocked port? And, yes, I did replace the power supply with another 1.5a I had laying around. No change. Edited September 18, 2020 by SteveManes
larryllix Posted September 18, 2020 Posted September 18, 2020 Are you sure about the2413u PLM model number. I thought that model was the USB version and ISY994 doesn't have a USB port. Have you tried the ISY Launcher? It will automatically match your UI version with your firmware. Have you checked if your UI version matches ISY's firmware version? Sounds like a job for super UDI support!
SteveManes Posted September 18, 2020 Author Posted September 18, 2020 25 minutes ago, larryllix said: Are you sure about the2413u PLM model number. I thought that model was the USB version and ISY994 doesn't have a USB port. You're right. I got a new PLM when I bought the ISY994 package from Smarthome. ISY Launcher just opens the Java app, then shows a UD logo then crashes. I'm not sure how to check if the UI version matches the firmware. I can say that my Java runtime is up to date. There's still the matter of the Power light not lighting, even though the ISY994 is alive. That leads me to suspect broken hardware.
Brian H Posted September 18, 2020 Posted September 18, 2020 The power LED on the ISY994i. Is powered directly from its wall wart power supply. If other things are still OK and the power LED is off. It is possible the LED circuit has an issue. We have seen messages that the wall wart supply was failing but the ISY994i also didn't boot correctly or do programs in its memory.
MrBill Posted September 18, 2020 Posted September 18, 2020 3 hours ago, SteveManes said: All the devices work via the /WEB/udajax.htm "My Devices & Scenes" page and the scheduler is working reliably. I can even telnet into the device on my network. I have two green link lights on the back. However, Administrative Console and start.jnlp both hang so I can't edit the raw devices. If the first statement is correct it sounds more like a JAVA problem with the admin console. Before compounding the issue I would encourage you to open a ticket with UDI support. support@universal-devices.com
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