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A full-screen app on your home screen with push notifications, badges and more.

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Login problems.

Tarrega
in New user? Having trouble? Start here

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Posted

I was attempting to change my email address on my main account in the ISY Portal. Now I cannot login to that account. When attempting to login, I receive an error message that the "User does not exist". If it's helpful in repairing the situation, I am still able to login to my two subaccounts...

Any ideas?

Did you try putting in a ticket and seeing if UDI tech support can update the email for you?

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    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.