drich Posted December 29, 2020 Posted December 29, 2020 I have an Elk M1 Gold that has been working great with my ISY994i for years. Recently however I have noticed that the response to requests for the Elk has been slow and after my ISY is up and running for a few days it seems to lose the connection to it entirely. The only thing I see in the event logs are messages like the following . I don't know if the socket errors are related, but they seem to start showing up in the logs around the time that the connections start failing. I don't think it's a problem with the Elk network interface, as that seems to work fine with Home Assistant and with anything else that queries it directly. Any ideas? I'm currently running 5.3.0, I'm not sure if this started occurring with the 5.3 upgrade or it was happening before and I just didn't notice it. Sun 12/27/2020 20:28:47 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:28:47 : Elk Query All Failed, requesting retry Sun 12/27/2020 20:28:48 : [ELK-TX ] Get Topology Sun 12/27/2020 20:28:59 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:02 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:02 : [ELK ] Disconnect Sun 12/27/2020 20:29:02 : [ELK ] Connect Sun 12/27/2020 20:29:02 : [ELK ] Connect Successful Sun 12/27/2020 20:29:02 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:13 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:13 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:15 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:16 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:20 : Elk Query All Sun 12/27/2020 20:29:20 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:24 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:24 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:28 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:28 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:28 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:29 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:31 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:31 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:31 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:31 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:37 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:40 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:40 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:43 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:29:43 : SOCK-READ-16 - Buffer Overflow Sun 12/27/2020 20:30:10 : Elk Query All Failed, requesting retry
Michel Kohanim Posted December 29, 2020 Posted December 29, 2020 @drich, Can you please make sure ELK RP is not turned on. Also, could it be using a different port now? With kind regards, Michel
drich Posted December 29, 2020 Author Posted December 29, 2020 32 minutes ago, Michel Kohanim said: @drich, Can you please make sure ELK RP is not turned on. Also, could it be using a different port now? With kind regards, Michel The thing is, it works fine after a reboot. Then within a couple of days it'll start throwing that SOCK-READ-16 error and fail. I have been having problems with my polyglot server, is it possible there is a resource leak somewhere and that is causing the ISY to run out of socket connections? I fixed the polyglot issue last night, so if that is the case this should stop happening.
Michel Kohanim Posted December 30, 2020 Posted December 30, 2020 @drich, Please send your full error log to support@universal-devices.com. With kind regards, Michel
drich Posted December 31, 2020 Author Posted December 31, 2020 8 hours ago, Michel Kohanim said: @drich, Please send your full error log to support@universal-devices.com. With kind regards, Michel I will send in a set of logs the next time this happens.
drich Posted January 4, 2021 Author Posted January 4, 2021 (edited) On 12/30/2020 at 7:37 AM, Michel Kohanim said: @drich, Please send your full error log to support@universal-devices.com. With kind regards, Michel @Michel KohanimI sent in the logs last week (I realize it was a holiday weekend and likely no one has even looked at them yet). FWIW, the problem seems to be getting worse. I rebooted yesterday evening as the ISY couldn't connect to the ELK again, and the problem has already reoccured this morning. I am not seeing anything obvious in the error or event logs that could be triggering this, and I have disabled most of the programs calling network resources at this point. I also just noticed that several of my Z-Wave devices are sitting with the "writing changes" icon showing in the UI. I wonder if that could be related? Edited January 4, 2021 by drich
Michel Kohanim Posted January 5, 2021 Posted January 5, 2021 @drich, Do you have a ticket#? I cannot find it. With kind regards, Michel
drich Posted January 5, 2021 Author Posted January 5, 2021 2 hours ago, Michel Kohanim said: @drich, Do you have a ticket#? I cannot find it. With kind regards, Michel No, oddly I didn't get anything back from support. Let me attach it here and try resending the e-mail. ISY Error Log.zip
drich Posted January 5, 2021 Author Posted January 5, 2021 3 hours ago, Michel Kohanim said: @drich, Do you have a ticket#? I cannot find it. With kind regards, Michel I got a ticket on resending the e-mail: #11411
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