wswartz Posted January 13, 2021 Posted January 13, 2021 (edited) I have about 80 devices in my network that have been running well over 10 years. In the last week or so, a portion of my house began to stop responding. They are devices of all types - dimmer modules, dimmer switches, on/of switches and one relay module. I have pulled some of the modules and brought them to an area with great signal. In ISY, it can't query them. I've tried to reload them, even removed them from ISY, factory reset, then tried to re-discover. They won't seem to come back online. When I went to discover, I never saw the box that says they were being added. The screen flashes for a moment, then it goes back to the main page. In one case, I removed a dimmer module that isn't working and put a brand new module in the same socket and added it to ISY - worked great. Almost seems the ISY is holding on to some old configuration and won't allow a factory reset device to get added in. Any thoughts as to why I can't get these devices back online? Thanks, Bill Edited January 14, 2021 by wswartz
DennisC Posted January 13, 2021 Posted January 13, 2021 5 minutes ago, wswartz said: I have about 80 devices in my network that have been running well over 10 years. In the last week or so, a portion of my house began to stop responding. They are devices of all types - dimmer modules, dimmer switches, on/of switches and one relay module. I have pulled some of the modules and brought them to an area with great signal. In ISY, it can't query them. I've tried to reload them, even removed them from ISY, factory reset, they tried to re-discover. They won't seem to come back online. When I went to discover, I never saw the box that says they are being added. The screen flashes for a moment, then it goes back to the main page. In one case, I removed a module from the wall and put a brand new, never opened, and added it to ISY - worked great. Almost seems the ISY is holding on to some old configuration and won't allow a factory reset device to get added in. Any thoughts as to why I can't get these devices back online? Thanks, Bill What firmware version are you running? Make sure your firmware and UI match or better yet, be sure to use ISY Launcher.
wswartz Posted January 14, 2021 Author Posted January 14, 2021 Sorry, meant to add that. Version 4.8.0. And yes, using the ISY Launcher.
wswartz Posted January 14, 2021 Author Posted January 14, 2021 Update: One of the modules was an I/O Linc. I replaced it with a spare and it is back to normal. I factory reset the original module and removed it from ISY, then tried to re-add it. It won't install. Same story with a dimmer module. I either have some modules that work but won't communicate, or something with my ISY.
DennisC Posted January 14, 2021 Posted January 14, 2021 Have you added any new electronics around that time frame? It wouldn't hurt to power down the ISY, factory reset the devices and try again. Use the add method that requires you to type in the Insteon ID. 1
wswartz Posted January 14, 2021 Author Posted January 14, 2021 Quote Have you added any new electronics around that time frame? Not that I'm consciously aware of. Quote It wouldn't hurt to power down the ISY, factory reset the devices and try again. Use the add method that requires you to type in the Insteon ID. I have done this once. I can try again. BS
kclenden Posted January 14, 2021 Posted January 14, 2021 (edited) 4 hours ago, wswartz said: Any thoughts as to why I can't get these devices back online? A couple thoughts. Is it possible that you've reached the limit of links for your ISY? While I can't explain why reaching the link limit would affect only the old devices and not new devices, strange things happen when you reach the link limit. In the Admin Console, goto Tools->Diagnostics->Show PLM Links Table, then click "Start". What's the highest numbered row returned? You should try running the "Show PLM Links Table" multiple times to see if you get the same number. You could also try watching what happens when you try to query and/or add one of the old non-responding devices. Goto Tools->Diagnostics->Event Viewer. Then set the Level to 3. Now try querying or controlling one of the non-responding devices. Also try adding one of the non-responding devices that you removed. The results in the Event Viewer might give you some idea what's going on. You can click "Save Log To..." and then post the results here if you want input on what the log shows. Edited January 14, 2021 by kclenden 1
wswartz Posted January 16, 2021 Author Posted January 16, 2021 (edited) Thanks for your suggestions. Here's what I've done in the last few days... 1. I fixed the majority of the non-responding devices by adding a range extender to the circuit. This brought 3 switches back that weren't working. I really don't understand this since there are 5 other operational dual band switches within 4 feet of those that weren't responding. Plus, this area has been working well for the last 7 years. It's in a basement bedroom near the utilities. Nothing has changed there (no new equipment, changes in electrical). 2. The dimmer module was the victim of mistaken identity. I thought I pulled one when I really pulled another. Reset the module and deleted what thought was the instance in ISY. The Event View helped me figure that one out (thanks!). When I went to re-add the module, it said it already existed. Sure enough! Did a Restore Device with it's proper ISY instance and that one is working again. 3. I did the PLM Link Table test as requested. Did it 3 times with the following results: 426, 306, 172. Wildly different? Not sure what to make of that. 4. This is the kicker... an I/O Linc. From the event viewer, this is what I get when I try to do a query (address is 30.DF.27): Sat 01/16/2021 01:57:45 PM : [INST-TX-I1 ] 02 62 30 DF 27 0F 19 01 Sat 01/16/2021 01:57:45 PM : [INST-ACK ] 02 62 30.DF.27 0F 19 01 06 LTSREQ (01) Sat 01/16/2021 01:58:16 PM : [INST-TX-I1 ] 02 62 30 DF 27 0F 0D 00 Sat 01/16/2021 01:58:16 PM : [INST-ACK ] 02 62 30.DF.27 0F 0D 00 06 (00) Sat 01/16/2021 01:58:25 PM : [INST-TX-I1 ] 02 62 30 DF 27 0F 0D 00 Sat 01/16/2021 01:58:25 PM : [INST-ACK ] 02 62 30.DF.27 0F 0D 00 06 (00) Sat 01/16/2021 01:58:32 PM : [INST-SRX ] 02 50 14.7B.37 00.00.01 CF 13 01 LTOFFRR(01) ...and a Restore Device: Sat 01/16/2021 01:58:34 PM : [INST-TX-I1 ] 02 62 30 DF 27 0F 0D 00 Sat 01/16/2021 01:58:34 PM : [INST-ACK ] 02 62 30.DF.27 0F 0D 00 06 (00) Sat 01/16/2021 01:58:38 PM : [30 DF 27 1 ] Memory : Write dbAddr=0x4009 [15] cmd1=0x20 cmd2=0x15 Sat 01/16/2021 01:58:38 PM : [INST-TX-I2CS] 02 62 30 DF 27 1F 20 15 00 00 00 00 00 00 00 00 00 00 00 00 00 CB Sat 01/16/2021 01:58:38 PM : [INST-ACK ] 02 62 30.DF.27 1F 20 15 00 00 00 00 00 00 00 00 00 00 00 00 00 CB 06 (15) Sat 01/16/2021 01:58:47 PM : [INST-TX-I2CS] 02 62 30 DF 27 1F 20 15 00 00 00 00 00 00 00 00 00 00 00 00 00 CB Sat 01/16/2021 01:58:47 PM : [INST-ACK ] 02 62 30.DF.27 1F 20 15 00 00 00 00 00 00 00 00 00 00 00 00 00 CB 06 (15) Sat 01/16/2021 01:58:56 PM : [INST-TX-I2CS] 02 62 30 DF 27 1F 20 15 00 00 00 00 00 00 00 00 00 00 00 00 00 CB Sat 01/16/2021 01:58:56 PM : [INST-ACK ] 02 62 30.DF.27 1F 20 15 00 00 00 00 00 00 00 00 00 00 00 00 00 CB 06 (15) Sat 01/16/2021 01:59:00 PM : [30 DF 27 1 ] Memory : Write dbAddr=0x4009 [15] cmd1=0x20 cmd2=0x15 - Failed I'm guessing that last line can't be good, eh? As I mentioned in a previous post, I was able to replace this I/O Linc with a spare (it was managing my main water valve, so it's pretty important!). So at this point, everything is back up and running. But if there are any suggestions on how to recover this non-working I/O Linc, I'd be interested. Thanks, Bill Edited January 16, 2021 by wswartz
kclenden Posted January 17, 2021 Posted January 17, 2021 (edited) 11 hours ago, wswartz said: 3. I did the PLM Link Table test as requested. Did it 3 times with the following results: 426, 306, 172. Wildly different? Not sure what to make of that. Listing the links in the PLM table is a looping process where the ISY asks the PLM for the next row in its Links Table over and over until the PLM says there are no more rows. If there is activity on the powerline, it can interrupt the ISY, and if that interruption is long enough, the looping between the ISY and PLM will timeout. So what you know is that your PLM has at least 426 links. You can try running the Show Links again at a time you're pretty sure the powerline should be quiet to see if you get a number higher than 426. 11 hours ago, wswartz said: I'm guessing that last line can't be good, eh? Both the Query and the Restore of your IOLinc are showing the same thing - no response from the IOLinc. In each case, the ISY sends a command and waits for an acknowledgement from the IOLinc. When it doesn't get one, it sends the command a second time and waits. When it still doesn't get an acknowledgement it sends the command one more time, and then when it doesn't get a response it quits trying. So the question is why the IOLinc isn't replying. Weak signal? You can try moving the IOLinc closer to the PLM. Corrupted Links Table in the device? You can trying factory resetting it followed by a restore device. If none of those work, I'd try removing it from the ISY; factory resetting it; adding it back to the ISY. If you do remove it from the ISY and try adding it back, I would have the Event VIewer open at Level 3 to see what was going on. If that continues to show no response from the IOLinc when it's close to the PLM then I'd consider the IOLinc as dead. Edited January 17, 2021 by kclenden 1
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