Adding device incomplete

[lloverin]

I received this a few times adding a responder to a keypad. Why?

[Michel Kohanim]

Hi lloverin,

 

Two cases:

1. ISY cannot communicate with the KPL or defective KPL

2. ISY cannot communicate with the responder or defective responder

 

What I recommend is this:

Try querying each device and see if you get any comm errors. If not, then it would be best to factory reset your KPL and then do a Restore Device on it (right mouse click on the node). If that works, do the same for the responder.

If anyone fails, then I suspect first comm errors and second defective device.

 

With kind regards,

Michel

 

I received this a few times adding a responder to a keypad. Why?