diggler Posted February 20, 2021 Posted February 20, 2021 Getting this error. Was working great for a while. Sent from my SM-G960U using Tapatalk
Javi Posted February 20, 2021 Posted February 20, 2021 Hi @diggler, The error appears to show an invalid device address (C 63 EC 1). Please post an image of this same screen with the header showing the device address (top left), and let us know your ISY firmware version. This image does not need to show the error. I want to check if the app has a valid address or if the address is being changed when sending the command. If this started after a sync, please reboot the ISY then resync. Thanks
diggler Posted February 20, 2021 Author Posted February 20, 2021 Firm. 5.0.16. Not home. Will reboot when i get home and checkSent from my SM-G960U using Tapatalk
Javi Posted February 20, 2021 Posted February 20, 2021 Thanks. There is a firmware bug for firmware less than 5.3.2 which can cause issues with the app. Please let me know if reboot fixes the issue.
diggler Posted February 20, 2021 Author Posted February 20, 2021 Reboot didnt work. Gonna hv to try n do the updateSent from my SM-G960U using Tapatalk
Javi Posted February 20, 2021 Posted February 20, 2021 (edited) Was UD Mobile synchronized after the reboot? Is the problem only affecting this node or is it affecting all nodes? Edited February 20, 2021 by Javi changed update to reboot
diggler Posted February 20, 2021 Author Posted February 20, 2021 It worked when i first installed it. Went to use it a few days ago and it stopped.Sent from my SM-G960U using Tapatalk
diggler Posted February 20, 2021 Author Posted February 20, 2021 Got this when trying to sync Sent from my SM-G960U using Tapatalk
Javi Posted February 20, 2021 Posted February 20, 2021 Does this happen on the local network also (setting>system>name>advance)? If it doesn't, or if unable to connect to the local network please logout of the portal account (setting>ISY Portal Accounts>Name> Delete). Then go back to you system and add login (setting>systems>name). If that doesn't work we can schedule a remote session to diagnose.
diggler Posted February 21, 2021 Author Posted February 21, 2021 I deleted the old portal. Go to add the portal back and get this message Sent from my SM-G960U using Tapatalk
diggler Posted February 21, 2021 Author Posted February 21, 2021 Updated to 5.3.2 and still getting error. Sent from my SM-G960U using Tapatalk
diggler Posted February 21, 2021 Author Posted February 21, 2021 So im the idiot. I renewed my license but the payment never processed. Finally got home and checked my portal account and had to renew. Now works good. Sorry to waste ur time.Sent from my SM-G960U using Tapatalk
Javi Posted February 22, 2021 Posted February 22, 2021 HI @diggler, Thanks for finding the issue, I'll try to catch this in the next release for a better error message.
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