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Error

diggler
in UD Mobile

Featured Replies

Posted

Getting this error. Was working great for a while. Screenshot_20210220-084128_UD Mobile.jpg

 

Sent from my SM-G960U using Tapatalk

 

 

Hi @diggler,

The error appears to show an invalid device address (C 63 EC 1).  Please post an image of this same screen with the header showing the device address (top left), and let us know your ISY firmware version.  This image does not need to show the error. I want to check if the app has a valid address or if the address is being changed when sending the command.

If this started after a sync, please reboot the ISY then resync.

 

Thanks

  • Author

Firm. 5.0.16. Not home. Will reboot when i get home and checkScreenshot_20210220-095308_UD Mobile.jpg

Sent from my SM-G960U using Tapatalk

Thanks.  There is a firmware bug for firmware less than 5.3.2 which can cause issues with the app.  Please let me know if reboot fixes the issue.

  • Author

Reboot didnt work. Gonna hv to try n do the update

Sent from my SM-G960U using Tapatalk

Was UD Mobile synchronized after the reboot?  Is the problem only affecting this node or is it affecting all nodes?

Edited by Javi
changed update to reboot

  • Author

It worked when i first installed it. Went to use it a few days ago and it stopped.

Sent from my SM-G960U using Tapatalk

  • Author

Got this when trying to sync Screenshot_20210220-154211_UD Mobile.jpg

Sent from my SM-G960U using Tapatalk

Does this happen on the local network also (setting>system>name>advance)?

If it doesn't, or if unable to connect to the local network please logout of the portal account (setting>ISY Portal Accounts>Name> Delete). Then go back to you system and add login (setting>systems>name). 

If that doesn't work we can schedule a remote session to diagnose.

 

  • Author

I deleted the old portal. Go to add the portal back and get this message Screenshot_20210220-193800_UD Mobile.jpg

Sent from my SM-G960U using Tapatalk

  • Author

Updated to 5.3.2 and still getting error.

Sent from my SM-G960U using Tapatalk

  • Author

So im the idiot. I renewed my license but the payment never processed. Finally got home and checked my portal account and had to renew. Now works good. Sorry to waste ur time.

Sent from my SM-G960U using Tapatalk

HI @diggler,

 

Thanks for finding the issue,  I'll try to catch this in the next release for a better error message.

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