Haven't had any problems with the app since I d/l'd it a few weeks back but tonight I am constantly getting this error:

"UD Subscription Status - ISY 994
ERROR: Error: 400. URL: https://my.isy.io/o2/token, 400ISY994 Restarting attempt number: **"

I have tried rebooting the ISY and still get the error constantly. My subscription is still active until 7/2022.

Hi @Riggins, 

It appears you login tokens to the portal have become invalid for some reason.  Please go to Settings>ISY Portal Accounts then select your portal account.  Now click the logout button (x on top right).  Now add the portal account again, this will also require that you link your portal account to all your ISYs  in Settings>Systems.

I'll change the button to say logout in the future to avoid confusion and allow logout without removal of the account from the App. 

Please let me know if this resolves the issue.

I'm also getting "email and/or password is not valid" when I try to log in. Is the system just down right now?

31 minutes ago, Javi said:

Hi @Riggins, 

It appears you login tokens to the portal have become invalid for some reason.  Please go to Settings>ISY Portal Accounts then select your portal account.  Now click the logout button (x on top right).  Now add the portal account again, this will also require that you link your portal account to all your ISYs  in Settings>Systems.

I'll change the button to say logout in the future to avoid confusion and allow logout without removal of the account from the App. 

Please let me know if this resolves the issue.

It appears to be working again without the errors. Thank you.

I also figured out the "password not valid" issue. I used an old password.