Java.lang.StringIndexOutOfBoundsExceptions

[mserrar]

Hi,

When I open the Admin console I get : Socket Open Failed Java.lang.StringIndexOutOfBoundsExceptions: String index out of range: 4

I press Ok and then I get a popup that says Starting Subscription, and it stays like that forever.

Any help troubleshooting this?

I am using ISY 994i/IR PRO (1110) , on version v.5.0.16c

Thanks

[rsgeyer]

I encountered this same problem using ISY Finder.  In working with Universal-Devices, it was isolated to my virus software (Check Point's ZoneAlarm).  The only thing we could do was to put another entry in ISY Finder (https://isy/desc) which is much slower loading all the ISY data, but it does get around the "out of range" exception.  By the way, I'm running ISY994i Pro on version 5.3.1.

[jds31]

There is a setting under premium protections in the antivirus portion of Zone Alarm.  Turn off enable web monitoring. This stops the problem.  I turn it off before opening the admin console then back on when done.