Slow Progress Bar

[mking0310]

My ISY99 shows "system busy" with a progress bar that moves slowly for a very long time after I make any changes to any device or scene. If I remove a device from a scene, change the name, change the On Level,  anything.

Once I make a change, First the System busy progress bar moves quickly to 100% but then it starts over and takes forever to complete. Approximately 3-5 minutes.

Happens in Isy99 Ver 4.7.5, and issue has persisted after upgrading to 4.9.0

[MrBill]

Open the Event Viewer... Tools > Diagnostics > Event Viewer.  Set it to level 3 then clear it and then make a change.  Are you seeing errors or retries?  

you can also post the output of the event viewer for additional comment if you don't understand it.

[mking0310]

Thank you MrBill. 

When I launched admin console, it immediately went into system busy and the output is shown below.

 

 

Tue 04/13/2021 08:31:40 AM : [INST-TX-I1  ] 02 62 2A FE EC 0F 0D 00

Tue 04/13/2021 08:31:40 AM : [INST-ACK    ] 02 62 2A.FE.EC 0F 0D 00 06                 (00)

Tue 04/13/2021 08:31:45 AM : [INST-TX-I1  ] 02 62 2B 05 E2 0F 0D 00

Tue 04/13/2021 08:31:45 AM : [INST-ACK    ] 02 62 2B.05.E2 0F 0D 00 06                 (00)

Tue 04/13/2021 08:31:53 AM : [INST-TX-I1  ] 02 62 2B 05 E2 0F 0D 00

Tue 04/13/2021 08:31:53 AM : [INST-ACK    ] 02 62 2B.05.E2 0F 0D 00 06                 (00)

Tue 04/13/2021 08:32:02 AM : [INST-TX-I1  ] 02 62 2B 05 E2 0F 0D 00

Tue 04/13/2021 08:32:02 AM : [INST-ACK    ] 02 62 2B.05.E2 0F 0D 00 06                 (00)

Tue 04/13/2021 08:32:07 AM : [INST-TX-I1  ] 02 62 2D 67 C6 0F 0D 00

Tue 04/13/2021 08:32:07 AM : [INST-ACK    ] 02 62 2D.67.C6 0F 0D 00 06                 (00)

Tue 04/13/2021 08:32:16 AM : [INST-TX-I1  ] 02 62 2D 67 C6 0F 0D 00

Tue 04/13/2021 08:32:16 AM : [INST-ACK    ] 02 62 2D.67.C6 0F 0D 00 06                 (00)

[MrBill]

No errors there.  But I note that you have some wireless sensors that the ISY is attempting to write to.

Before going further here, what version firmware are you using?  (Help -> About)   And do you have programs that use 'adjust scene' that include those door sensors as controllers?  

Finally it appears that you don't have z-wave is that correct?  and that you're using the non-pro version of the ISY software?  correct or false?

The specific suggestion will make depends on your answers......

[mking0310]

I do see that it is the battery operated devices like motion sensors that are showing in the log.

I use Insteon, not z-wave and my admin console just got updated yesterday as a test to see if that fixed this issue.

Help-About is 4.90 and I've never heard of a pro version. 

When I make a change on a normal outlet, why would it try to communicate with all the other devices, including the motion sensors ?

 

 

[MrBill]

There was a bug that I don't believe ever existed in version 4.x. (so it should not be the problem here)  It did exist in V5.x releases for about 2.5 years but is fixed in the most current releases.

You missed one question, are you using "adjust scene" in programs?

[MrBill]

Since your on V4.9 I'll go ahead and give you the next steps before you answer.   Put each of those devices in linking mode (push the button in each device until the light blinks) and get the admin console to write those currently queued writes...

we want to see the normal Icon's for the device and not the grey 1010's your seeing now:

That should solve your problem... if it comes back from normal usage (not an admin console change) then we need to further discuss the "adjust scene" question.  I suspect getting those instructions that are queued written out to the device will solve your problem.  

 

In the future anytime you see one of the little gray 1010 icon's you need to get the device into linking mode so whatever is queued can be written.  

The reason I asked the Pro vs Standard question is with pro, there is an extra button on the ribbon that lets you tell the ISY "Hold on to those and don't try to write them"  with the standard version you just need to get them written to the device.