Insteon water leak sensor status - iOS

[auger66]

I just put UD Mobile on an iPad. Leak sensor status doesn't show. Is there a way to directly show sensor status as a device like other devices do?

I'm trying to avoid setting up a variable just look at sensor status. I'm assuming a variable would work.

Thanks

[Javi]

Hi @auger66,

All Nodes supported by the ISY are supported by UD Mobile so there is no need to setup a variable. 

Did you get errors during sync?

If you did not get sync errors:

Does the Admin Console also has a status for the device?

If the Admin Console does have a status for the device please try to synchronize the app again, although rare sometimes data is dropped during sync. If the Admin Console does not have a status for the device please press the link button on the Device to trigger a status, this is needed if the ISY is rebooted or power cycled.  If the issue persists please open a ticket.

If the device does show a status and you are referring to the toggle indicator (blue dot), this is only available for devices which have a status (ST) value and have on (DON) and off (DOF) controls.  If this is a favorite; status (ST) must be the selected value when creating the Favorite.

[auger66]

Javi, thank you for your reply. No errors during sync. Yes, the admin console shows the last status. Not talking about the blue dot--just on or off. I selected status when creating the favorite like the other devices and scenes I added.

After I made the previous post, I went out and had a couple of beverages. I then realized I slightly misstated my issue.

I realize battery sensors don't state their current status. What I meant to say is the app is not reflecting the last reported status or any status at all. For instance, the admin console will show the last status the leak detector sent--as dry on, or wet off, or heartbeat, etc. The app just shows a couple of -- always.

This is the first time I've ever I'm handing off an ISY system to a pending new owner, and I'm trying to simplify the system with favorites and clean up details like this for the wall-mounted iPad I'm leaving. It's a lot to digest for someone that isn't familiar. I won't meet the new buyer until after we close, but I hear she's not "techie."

I don't have any favorites on my separate, personal setup, but I just checked the same type of water leak detectors on my Android phone app. They reflect status accurately and immediately so the issue must be specific to the iOS app.

Water leaks are a big, big issue in my high-rise building lately. I have programs that alert you to leaks, but it would be nice to see that the leak detector is showing dry on, as in, if the button on the detector was clicked to show it is "armed" again to trigger the program for a new leak.

Thanks again for your effort on this native UD app.

Edited May 22, 2021 by auger66

[Javi]

Hi @auger66,

Thanks for the details, there does appear to be a bug. I have a few Insteon leak sensors and all report there status in the iOS app, so I can not replicate the issue.  Can you verify you have tried performing a synchronization again? 

If the issue is not resolved by a new synchronization and you have a portal account we can run a remote diagnostic, send me a PM with your UUID and I will provide additional instructions.

[auger66]

Well, I can't replicate the issue, either, now. They are all reporting status just fine. Sorry for the bother.

It seems like it had more to do with the location rather than Android vs iOS, but I still don't know what the issue was yesterday.

Thanks

[Javi]

Hi @auger66,

Thanks for verifying.  If it is encountered again please create a backup and notify support (Settings>About>Email Support).