MrBill Posted June 15, 2021 Posted June 15, 2021 9 minutes ago, raptor said: Something definitely wrong. Unplugged both, waited. Plugged PLM, waited plugged ISY. Opened console and now every devices has red "!" beside it. Restarted everything and still all red "!". I still have backup from my old ISY and this one that I did a few hours ago. Should I restore backup or is there something else I can try? Get with UDI support.... You are trying things at random that sound good. Yes there will be problems restoring a v3.3.10 from an ISY99 to V5.3.x on an ISY994. No USER (read that as CUSTOMER) on this forum has done that. You need direct help from UDI support.
Techman Posted June 15, 2021 Posted June 15, 2021 16 minutes ago, raptor said: Something definitely wrong. Unplugged both, waited. Plugged PLM, waited plugged ISY. Opened console and now every devices has red "!" beside it. Restarted everything and still all red "!". I still have backup from my old ISY and this one that I did a few hours ago. Should I restore backup or is there something else I can try? The PLM is not communicating with your devices. Click on TOOLS - DIAGNOSTICS then System status and then PLM info. Do they appear normal. If so then click on Show PLM links table. Let it run and let me know the number of links in your PLM.
raptor Posted June 15, 2021 Author Posted June 15, 2021 4 minutes ago, Techman said: The PLM is not communicating with your devices. Click on TOOLS - DIAGNOSTICS then System status and then PLM info. Do they appear normal. If so then click on Show PLM links table. Let it run and let me know the number of links in your PLM.
Techman Posted June 15, 2021 Posted June 15, 2021 8 minutes ago, raptor said: Make sure the power light on the PLM is on and you have the PLM cable plugged into the correct port on the ISY
raptor Posted June 16, 2021 Author Posted June 16, 2021 42 minutes ago, Techman said: Make sure the power light on the PLM is on and you have the PLM cable plugged into the correct port on the ISY LED on PLM wasn't on. Tried on several other outlet and no LED. It's new so it's strange it would already be faulty. Swapped with my old one and most devices are back. Those that weren't updating status in ISY seems to be OK( at least those I have checked) so some progress. Still have a few devices with red"!" or green icon. Tried restore and write to.
Techman Posted June 16, 2021 Posted June 16, 2021 4 minutes ago, raptor said: LED on PLM wasn't on. Tried on several other outlet and no LED. It's new so it's strange it would already be faulty. Swapped with my old one and most devices are back. Those that weren't updating status in ISY seems to be OK( at least those I have checked) so some progress. Still have a few devices with red"!" or green icon. Tried restore and write to. Do a factory reset on the old PLM then follow the attached instructions to restore the (old) PLM. If you have any battery operated devices then Under FILE disable automatic writes to battery operated devices before you do your restore. Each battery device will have to be restored one at a time by putting it into the linking mode then do a write updates to that device. Only one battery operated should be in the linking mode at any one time. Replace ISY PLM.pdf
raptor Posted June 16, 2021 Author Posted June 16, 2021 36 minutes ago, Techman said: Do a factory reset on the old PLM then follow the attached instructions to restore the (old) PLM. If you have any battery operated devices then Under FILE disable automatic writes to battery operated devices before you do your restore. Each battery device will have to be restored one at a time by putting it into the linking mode then do a write updates to that device. Only one battery operated should be in the linking mode at any one time. Replace ISY PLM.pdf 38.18 kB · 1 download Reset/restored PLM. No change
Techman Posted June 16, 2021 Posted June 16, 2021 12 hours ago, raptor said: Reset/restored PLM. No change After exchanging the PLM does it now show as connected, If not then you may have a bad cable It's probably best to submit a support ticket to UDI.
raptor Posted June 16, 2021 Author Posted June 16, 2021 2 minutes ago, Techman said: After exchanging the PLM does it now show as connected, If not then you may have a bad cable It's probably best to submit a support ticket to UDI. With the old PLM it now shows as connected. There's 299 link's in the PLM.
Techman Posted June 16, 2021 Posted June 16, 2021 23 minutes ago, raptor said: With the old PLM it now shows as connected. There's 299 link's in the PLM. What happens when you do a restore device to one of your devices that has either pending writes or a red !
raptor Posted June 16, 2021 Author Posted June 16, 2021 7 minutes ago, Techman said: What happens when you do a restore device to one of your devices that has either pending writes or a red ! I get the system busy and progress bar. Then it goes away and still red "!". The one that had the green icon last night went to red "!". It still came on this morning during a scene trigger, but didn't turn off when scene was shut off.
Techman Posted June 16, 2021 Posted June 16, 2021 (edited) 8 hours ago, raptor said: I get the system busy and progress bar. Then it goes away and still red "!". The one that had the green icon last night went to red "!". It still came on this morning during a scene trigger, but didn't turn off when scene was shut off. It's possible that the file you restored was corrupted. Try deleting one of the problem devices from the ISY ( right click on the device then click on delete), then do a factory rest on the device and try to add it back to the ISY. Keep in mind that any programs or scenes that the device was a part of will have the device removed and you'll have to manually add it back to the program or scene. Let me know what happens. Edited June 16, 2021 by Techman
MrBill Posted June 16, 2021 Posted June 16, 2021 1 hour ago, Techman said: It's possible that the file you restored was corrupted. It's also a file created on an ISY-99 in V3.3.10 firmware. My advice still stands... ask support, they may be aware of simple incompatibilities that can be fixed, or have a better solution to fix incompatibles.
raptor Posted June 17, 2021 Author Posted June 17, 2021 4 hours ago, Techman said: It's possible that the file you restored was corrupted. Try deleting one of the problem devices from the ISY ( right click on the device then click on delete), then do a factory rest on the device and try to add it back to the ISY. Keep in mind that any programs or scenes that the device was a part of will have the device removed and you'll have to manually add it back to the program or scene. Let me know what happens. I removed both devices from ISY and did a factory reset on them. When I try to add them back I get this. Bad switches?
raptor Posted June 17, 2021 Author Posted June 17, 2021 3 hours ago, MrBill said: It's also a file created on an ISY-99 in V3.3.10 firmware. My advice still stands... ask support, they may be aware of simple incompatibilities that can be fixed, or have a better solution to fix incompatibles. I did ask support. They replied back with a link to the wiki.
hart2hart Posted June 17, 2021 Posted June 17, 2021 Not near ISY now but under link management I think there is an advanced option. It’s likely automatic. If so try the device reported option and see if it’ll link.
Techman Posted June 17, 2021 Posted June 17, 2021 4 hours ago, raptor said: I removed both devices from ISY and did a factory reset on them. When I try to add them back I get this. Bad switches? Either you have a communication problem between the PLM and the device or you entered the incorrect device ID when you tried to link it. How many devices do you have. Are they single or dual band devices
raptor Posted June 17, 2021 Author Posted June 17, 2021 5 hours ago, Techman said: Either you have a communication problem between the PLM and the device or you entered the incorrect device ID when you tried to link it. How many devices do you have. Are they single or dual band devices I have approximately 30 devices. Some are dual band some are single. One of the devices is making a low hum noise. And I believe both these are the original switches installed when I first built the house about 12 years ago so maybe they are just defective. I ended up replacing them both with spares I had at home. I may try them again in another location were I currently have regular switches when I have a bit more time. Haven't tested everything yet but it seems that everything is back to how it was before. Except one more device. I have an I/O link that has the green icon beside it. Tried restore and write to device. This is the devices that started me down the upgrade ISY path. On the old system it suddenly stop responding and had the red "!" beside it. Asked here in the forum and was told my system was to old so that's why I upgraded. Tonight I will try to delete and re install it but since it didn't work with the other 2 I'm not very hopeful. I'll report back what happens with this one.
Techman Posted June 17, 2021 Posted June 17, 2021 7 hours ago, raptor said: I have approximately 30 devices. Some are dual band some are single. One of the devices is making a low hum noise. And I believe both these are the original switches installed when I first built the house about 12 years ago so maybe they are just defective. I ended up replacing them both with spares I had at home. I may try them again in another location were I currently have regular switches when I have a bit more time. Haven't tested everything yet but it seems that everything is back to how it was before. Except one more device. I have an I/O link that has the green icon beside it. Tried restore and write to device. This is the devices that started me down the upgrade ISY path. On the old system it suddenly stop responding and had the red "!" beside it. Asked here in the forum and was told my system was to old so that's why I upgraded. Tonight I will try to delete and re install it but since it didn't work with the other 2 I'm not very hopeful. I'll report back what happens with this one. A defective Insteon device or other electronics such as Computers, UPS, TV's etc, can create noise on the power line which will interfere with the Insteon signal. Single band Insteon devices, such as the IOLinc are more subject to power line interference than dual band devices. It's also important to make sure that both legs of your power line are properly bridged using dual band devices. The UDI Wiki has all the information you need to get things up and running. The Insteon Filterlinc is useful for stopping powerline interference from noisy electronic devices but they appear to be sold out.
Recommended Posts