Can't get the Admin console to open or Launcher to install on Mac or Windows, JAVA issue?

[ericdhvac]

I've had my insteon / ISY home running for over 10 years with very little issues, recently I've had a few switches failing to operate by voice (Alexa) or Mobilinc commands but work by using the switch itself, anyway, need to replace them and re-address but I can't get the admin console to open, I had never tried launcher but can't get it to load either. The AC seems to pop up for a split second then close. I'm on 5.3.0 with a Mac running Big Sur 11.4 and deleted/ reinstalled the newest JAVA version, cleared the . I have a relatively new Windows 10 laptop but can't get any this running on that either. The Portal does work though.

I've tried following the troubleshooting instructions to know avail, I never seem to have any luck with Java.

Any suggestions of what to try next......on either computer?

[DennisC]

11 hours ago, ericdhvac said:

I've had my insteon / ISY home running for over 10 years with very little issues, recently I've had a few switches failing to operate by voice (Alexa) or Mobilinc commands but work by using the switch itself, anyway, need to replace them and re-address but I can't get the admin console to open, I had never tried launcher but can't get it to load either. The AC seems to pop up for a split second then close. I'm on 5.3.0 with a Mac running Big Sur 11.4 and deleted/ reinstalled the newest JAVA version, cleared the . I have a relatively new Windows 10 laptop but can't get any this running on that either. The Portal does work though.

I've tried following the troubleshooting instructions to know avail, I never seem to have any luck with Java.

Any suggestions of what to try next......on either computer?

Did you follow all the relevant troubleshooting steps below:

MAC OSX

On Big Sur, Admin Console is no longer a separate Window

• System Preference | General | Prefer Tabs - set it to "in full screen" (not "always")

Clicking on Purchase Module does not do anything

You are probably using Safari. What you need to do is to use ISY Admin Console application the instructions for which you will find here

Cannot enter userid/password in the Authenticate dialog

• If you have Yosemite and Java 1.8.40, please:
  • Go to System Preferences | Java
  • Click on the Java tab
  • Enter -Xdebug for Runtime Parameters

Admin Console icon does not appear on the desktop

• Close all your browsers
• Go to System Preferences | Java to get to Java Control Panel
• Click on Delete Files and make sure you check Applications
• Click on the Settings Button
• Make sure Keep temporary files on my computer is checked
• Copy the directory under Location
• Open up Finder and delete the above directory under Location
• Close Java Control Panel
• Open a browser and retry the Admin Console (JNLP) URL

ISY Finder does not find ISY

• Open a terminal window
• Type hostname on the command line and copy the results to the clipboard
• Open /private/etc/hosts and make sure you have right below the first 127.0.0.1 listing:
• 127.0.0.1 whatever-hostname-you-copied-in-step2

Admin Console Hangs

• If you have any of the following modules on your MAC (under System Preferences | Privacy/Security | Accessibility), you may experience Admin Console hang when editing text fields. This is especially the case when you try copy/paste:
  • BetterTouch App
  • Text Expander App
  • PopClip App
  • Moom Appp
• Usually disabling these modules will fix the issue. For more information please checkout: http://stackoverflow.com/questions/20116958/java-apps-freeze-mac-os-10-9

Java applications are blocked by your security settings

• Close all your browsers
• Go to System Preferences | Java to get to Java Control Panel
• Click on Delete Files and make sure you check Applications
• Click on the Settings Button
• Make sure Keep temporary files on my computer is checked
• Click on the Security tab on the top
• Click on Restore Security Prompts and then click on Restore All button on the ensuing dialog
• Click on the Edit Site List
• Click on the Add button
• Enter https://isy.universal-devices.com followed by hitting the Return key on the keyboard. Accept the warning
• Click on the OK button

Resource cannot be downloaded (admin.jnlp)

• 99.9% of the cases, this is due to the installation of the following software:

Relevant Knowledge

Qustodio

 

Admin Console is very slow or hangs

• If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).
• Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:
  • -Xmx512m
• Press Ok to close the window, then Press Apply to save the changes

 

admin.jnlp does not start the Admin Console

• If Java is indeed installed, the reason is that .jnlp file association is broken (it has to point to javaws.exe). Search for javaws.exe in the computer. Right mouse click and select "Open with" and point to "javaws.exe" to fix the .jnlp file association.

Fonts too Small

• Make sure your Admin Console/UI version is 4.6.2 (or above) using Help | About
• If not,Install the latest UI
• On the Admin Console click on File | Themes | Font size and choose an appropriate font size
• If the font is still too small (especially on 4K monitors/Surface Computers), and for Windows only:
  • Right mouse click on Admin Console icon on your desktop
  • Select Properties from the menu
  • Click on the Compatibility tab
  • Check Run the program in compatibility mode for checkbox
  • Choose Window Vista (Service Pack 2) or Windows 7
  • Choose Override high DPI settings
  • Choose Scaling performed by "System"
  • Click on the Apply button

Using Java 9 In case you are Ok with installing Java 9:

• Uninstall Java 8
• Install Java 9 JRE from (make sure you download the correct version for your OS)
• Reinstall Admin Console

You can also find this information in our forum.

Userid/Password dialog keeps popping up

This is usually related to firewall software on your computer. Two solutions:

• Use https (instead of http) to connect to your ISY
• Configure Your Firewall Software

Admin Console Closes Automatically

This is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions:

• Use https (instead of http) to connect to your ISY
• Configure Your Firewall Software

Admin Console Minimized/Invisible and Cannot be Restored

This is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.* file patterns:

• udi_tree.state
• udi_frame.state
• udi_pgm.state
• udi_finder.state
• udi_launcher.state