I did several searches but cannot find how to troubleshoot this issue. I really do not use zwave much except for the siren. I upgraded to 5.3.0 some time ago and just realized teh siren is not working. When I check in the admin console all I see under zwave is "zwave module not responding". I have tried powering off and then back on with no luck. I thought maybe a separate firmware update for zwave but I could not find anything about that either. Not sure where to go from here. Any help would be appreciated.

Thanks in advance,
Jeff

16 minutes ago, Jeff_ISY994i said:

I did several searches but cannot find how to troubleshoot this issue. I really do not use zwave much except for the siren. I upgraded to 5.3.0 some time ago and just realized teh siren is not working. When I check in the admin console all I see under zwave is "zwave module not responding". I have tried powering off and then back on with no luck. I thought maybe a separate firmware update for zwave but I could not find anything about that either. Not sure where to go from here. Any help would be appreciated.

Thanks in advance,
Jeff

If you have the Z-Wave series 300 board, it will not work with 5.3 Per the first line in the 5.3 release. 

 

DOH! I even read that but did not realize I have the old board (I am not sure I do but I will check).

So would my best coarse of action is to downgrade my firmware without having to buy a new zwave board?

Do not want tp spend $70 for just a couple of none critical devices.

2 minutes ago, Jeff_ISY994i said:

DOH! I even read that but did not realize I have the old board (I am not sure I do but I will check).

So would my best coarse of action is to downgrade my firmware without having to buy a new zwave board?

Do not want tp spend $70 for just a couple of none critical devices.

If you have the 300 series board and want to use Z-Wave, you would need to downgrade your firmware.

Want to thank you for the response and putting me on the right track. I downgraded to my previous version (5.0.16C) and zwave was back. I reset zwave and added my devices. Sorry I missed that part of the notes. I had no idea which version of the zwave board I had. Hopefully this will help someone else in the future.

Edited July 17, 20214 yr by Jeff_ISY994i

On 7/17/2021 at 4:35 PM, Jeff_ISY994i said:

Want to thank you for the response and putting me on the right track. I downgraded to my previous version (5.0.16C) and zwave was back. I reset zwave and added my devices. Sorry I missed that part of the notes. I had no idea which version of the zwave board I had. Hopefully this will help someone else in the future.

What was your process to downgrade your firmware? I can't seem to get it to work (flashing the 4.9x firmware, restoring a 4.9 back-up, etc.)

If I remember right I followed the same procedure as an upgrade but using the older version and it worked fine. Maybe because the versions were closer? Did you upgrade in one shot from your original version or did you have to step through other versions? May have to follow the same procedure to back out? Not sure the experts would have to chime in on that one. 

11 minutes ago, Jeff_ISY994i said:

If I remember right I followed the same procedure as an upgrade but using the older version and it worked fine. Maybe because the versions were closer? Did you upgrade in one shot from your original version or did you have to step through other versions? May have to follow the same procedure to back out? Not sure the experts would have to chime in on that one. 

I went in one shot from 4.9 to 5.3.7. Hopefully someone can chime in with some steps.

Thanks!