Wipe and Sync

[mfbrin]

Is there a way to update the App, but not delete the devices that are listed on the Home Screen?  I made some changes to the Admin Console, and sync'd the app, but the devices listed on the home screen disappeared.  Thanks.  

[James Peterson]

1 hour ago, mfbrin said:

Is there a way to update the App, but not delete the devices that are listed on the Home Screen?  I made some changes to the Admin Console, and sync'd the app, but the devices listed on the home screen disappeared.  Thanks.  

The home screen should not be affected by the Data Refresh on the app.  It may have been that there was a poor connection and when the app finished the refresh it was not able to refresh the nodes and assumed the devices on the home screen were no longer there and removed them.  

[mfbrin]

Hi...I have an excellent connection and used the Cloud to sync.  I just performed it again, and it did not repopulate the Home screen.  Any other thoughts?  Thanks.

[James Peterson]

Can you step though the process you are using?  

Should be Settings-> Data & Sync -> Refresh Data



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[mfbrin]

Yes, that is what I did.

[James Peterson]

10 minutes ago, mfbrin said:

Hi...I have an excellent connection and used the Cloud to sync.  I just performed it again, and it did not repopulate the Home screen.  Any other thoughts?  Thanks.

Can you step though the process you are using?  

Should be Settings-> Data & Sync -> Refresh Data

[mfbrin]

I did Settings-> Data & Sync -> Refresh Data

[James Peterson]

10 hours ago, mfbrin said:

I did Settings-> Data & Sync -> Refresh Data

I re-read one of your posts and unfortunately there is no way for Agave to "repopulate" the home screen unless you made an actual backup or restore from a google or apple cloud backup.  

[mfbrin]

Thanks James.  Is this something could be considered for a future change?