Linking taking a long time then fails?

[jruben4]

When I start linking from the admin console, the "linking" progress bar takes a long time to get to 100% (3 minutes?).  When it's done, trying to link my devices doesn't register on the console.  I started on 5.3.0, trying 5.3.4 now same issue.  There's nothing in the event viewer other than "start insteon device linking mode"

[lilyoyo1]

1 hour ago, jruben4 said:

When I start linking from the admin console, the "linking" progress bar takes a long time to get to 100% (3 minutes?).  When it's done, trying to link my devices doesn't register on the console.  I started on 5.3.0, trying 5.3.4 now same issue.  There's nothing in the event viewer other than "start insteon device linking mode"

What's your UI? What device are you trying to link and steps taken

[MrBill]

in addition to @lilyoyo1's questions...

did you set level 3 in the event viewer?

do you see any 1101 green or grey icons to the left of device names anywhere in your device tree? do you have wireless devices?

[jruben4]

UI is also 5.3.4.

No green/grey icons

I have lots of devices, most are dual band

I tried moving a 2635-222 right next to the switch to help with range

The new device is a 2477S

I set level 3 in event viewer - not seeing anything after the "start linking" entry.

 

I'm suspicious it's not a device issue but an ISY issue.  It used to be when I hit "start linking" it would start right away - this 3 minute wait for the start linking % to get to 100 is a new thing.

[lilyoyo1]

What steps did you take when trying to add? We need your process step by step. The more detail you have the better we can help

Edited September 4, 2021 by lilyoyo1

[jruben4]

I've tried holding the link button down on the switch to start linking after the "start linking" bar went away

I've tried to pull out the switch air gap to power off the switch, then tried again

I moved the 2635-222 next to it, then tried #1 again

Power cycled the ISY

 

[lilyoyo1]

4 minutes ago, jruben4 said:

I've tried holding the link button down on the switch to start linking after the "start linking" bar went away

I've tried to pull out the switch air gap to power off the switch, then tried again

I moved the 2635-222 next to it, then tried #1 again

Power cycled the ISY

 

That's not step by step for your process. First you hit the start linking button. What's your next step after that? Then after that step what do you do next?

[jruben4]

1) start linking

2) Hold down the little button on the switch until it beeps

3) Usually this is where the new switch appears on the ISY console

4) Go check the level 3 event log

[lilyoyo1]

Does the switch appear after you hold the set button in?

[jruben4]

No

[lilyoyo1]

Do you have the pro version or regular Isy?  How many devices would you guesstimate you have- including keypads

[jruben4]

Regular.

Maybe 30 devices, counting the 8-keypads as 1 device

[Techman]

You can only have one device in the linking mode at any one time. Make sure all devices are not in the linking mode then try to link one device.

[hart2hart]

I’ve had this happen a couple times. In my case the ISY appeared to be stuck in linking mode. I rebooted and then power cycled it but I think in the end the ISY just timed out of linking mode.


I pulled air gap on new switch so not sure what finally fixed it. I then starting link mode again after I factory reset the switch.

[jruben4]

Finally got it to link; took about 20 ISY reboots and then linking it by address...