I am trying to backup my file and I get an error message: Could not Retrieve File /Conf/138.prp. Also I get a another message: Could Not Create Zip File. I want to update to the new version of the program but would like to back up my file first. Any help would be greatly appreciated. Thanks!

@travcore,

1. Telnet to iSY using putty
2. Login
3. Type the following command (case sensitive) followed by the Return key
RF /CONF/138.PRP 

With kind regards,
Michel

Hi Michel, Thanks for responding and my apologies for taking so long getting back to you. Full disclosure, I am a novice at this and am not familiar with PuTTY and Telnet. While searching on the internet regarding PuTTY and Telnet it appears to me that they are used with Windows and I have Macs. Is there a different solution for Mac OS? Thanks for your help.

Best,
Paul

Hi Michel, Thanks for responding and my apologies for taking so long getting back to you. Full disclosure, I am a novice at this and am not familiar with PuTTY and Telnet. While searching on the internet regarding PuTTY and Telnet it appears to me that they are used with Windows and I have Macs. Is there a different solution for Mac OS? Thanks for your help.
Best,
Paul

https://phoenixnap.com/kb/install-putty-on-mac