Problems with scenes, programs, and ISY responding

[JoelW]

I made an attempt to change from my ISY9994i to a new Polisy. My attempt failed miserably! I worked with tech support but I have decided that I am going back to my ISY9994i.

So, I disconnected the Polisy and reconnected the 9994i. All my devices work when I use the actual device or if I select the device in the admin console and toggle it on and off.

My scenes do NOT work and my programs do not seem to work either. The programs seem to run (based upon the green on the icons) but they cannot talk to the system because I mostly have programs controlling the scenes. Also, if I go to a physical device and turn it on or off, ISY does not see it!

My Alexa voice commands do not work either. This is probably because they are using scenes! If I add a new voice command for a DEVICE (not a scene) in the ISY portal, it works with Alexa. I checked the Topology and the scene id's in Alexa are correct!

So far, I have removed the Polisy completely, deleted the Polisy from my ISY portal, run the restored devices routine, rebooted the 9994i, and even run the restore PLM but my conditions have not changed.

I have run out of ideas to try. I would appreciate any help!

[Michel Kohanim]

@JoelW,

This can only happen if your PLM does not have links to your devices. So, you need to find a backup from before your PLM died and then Restore your Modem. If that does not work, most probably your PLM was not resurrected and it's dead.

With kind regards,
Michel

[JoelW]

Thanks Michael!

I did as you suggested and I am now up and running 100% on my ISY994i.

Luckily, my PLM is working fine!