Tomas T. Posted April 8, 2022 Posted April 8, 2022 A client has an ISY installed for Insteon control, the router was changed and we are unable to log in. "No ISY found" Please help me with the steps to get logged in again!
Solution DennisC Posted April 8, 2022 Solution Posted April 8, 2022 9 hours ago, Tomas T. said: A client has an ISY installed for Insteon control, the router was changed and we are unable to log in. "No ISY found" Please help me with the steps to get logged in again! Try checking the router for the new IP address and make sure the sub-domain hasn't changed. If all else fails, have you tried the instructions from the wiki: https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY A word of caution, this method requires a good back up. 2
Jim P Posted April 8, 2022 Posted April 8, 2022 Ensure you have followed the steps in the wiki for connecting via start.jnlp .. etc. If you only changed the router then you have a few things to check. Quick Fix is find out your ISY's IP address. How do you do this? You can scan your network for active devices based your PC's ip address.. How? Download an IP address scanner or other app that does the same thing. Here is one that I use. http://www.advanced-ip-scanner.com/link.php?lng=en&ver=2-5-3850&beta=n&page=about This is one way to find out what devices are on your network and identify there IP address for you. When you get it's IP address then save that IP address in your ISY finder using the 'SAVE ' and 'LOAD' options. Then you can use the load config should you get the "Not Found" message Another way is to log in to your router and see what devices are attached and what their ip addresses are. Here you can do other things as well.. reserve the same IP address for your ISY so that it's IP address will always be the same. ( This could be how you ' lost ' your ISY after you changed your router ) - Pros you get the same IP address so you can assume you ISY will never get a different IP address. This address is assigned to your ISY based on it's hardware address ( physical address of the network interface hardware in your ISY - Every networked device has a specific hardware address that changes with the physical hardware).. So if you change ISY devices your hardware address will change with it ( So the reservation you made in your router to give your ISY a consistant IP address will not work anymore because your router reserves the IP address based on the physical hardware address). Also this reservation is specific to the router itself and will no longer be in effect if you change your router. You can assign your ISY a fixed IP address in the ISY configuration. Pros you will always know it's IP address and it will never change unless you change it. Cons - You must make sure there is no other device on your network with the same IP address. You must remember this assignment should you change your router or it's network settings or factory reset your ISY. Everything here is a guess as I have no knowledge of your network setup, OS etc. It has been verified that at least for windows 10 the virtual network adapters compete with what would be the response to the ISY java app so you may see the "No ISY found" message. For this issue you can ... disable the virtual network adapters before you run the ISY Launcher .. then enable them after.. Fix your ISY network address and Save it in the ISY Launcher window. You can 'Fix' your ISY address by either giving it a fixed IP address or by configuring your router to 'reserve' an IP address' to give you ISY the same IP address all the time. There are other ways of doing the same thing and getting the results you desire. At any rate... these are general things based on my not knowing how your network is setup and configured, but you may find them useful or not.... but hopefully this will help you make a more informed decision. 1
Tomas T. Posted April 18, 2022 Author Posted April 18, 2022 Thank you for your help so far! I reset the ISY, why is the memory and the error light blinking after the reset? Thank you!
dbuss Posted April 18, 2022 Posted April 18, 2022 1 hour ago, Tomas T. said: Thank you for your help so far! I reset the ISY, why is the memory and the error light blinking after the reset? Thank you! If both the MEM and ERR LEDs are blinking, the ISY is unable to communicate with your Ethernet network. 2
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