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LIB_ERRORS-403 after replacing and formatting SD card

raymondjiii

By raymondjiii
in ISY994

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raymondjiii Advanced

raymondjiii

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1. Shutdown ISY 994i

2. Put new 16gb card in

3. Start up ISY 9994i

4. Telnet to it and run the FS command (never get the goodbye message as others have experienced)

5. Reboot ISY

6. Restored ISY from latest backup

7. Launch the console and I get the dreaded LIB_ERRORS-403 box

8. All else seems okay - except that my device is no longer reporting being online at my.isy.io (I did purchase the portal subscription)

I did try to delete the ISY on the portal and add it back (same UUID) - but I never get the message back on the console to accept the portal

raymondjiii Advanced

raymondjiii

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Putting the original card back does solve all problems...although I would like to proceed with installing and using the new card.

I was replacing the card with a new one based on recommendation from the seller.

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MrBill Advanced

MrBill

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4 hours ago, raymondjiii said:

1. Shutdown ISY 994i

2. Put new 16gb card in

3. Start up ISY 9994i

4. Telnet to it and run the FS command (never get the goodbye message as others have experienced)

5. Reboot ISY

6. Restored ISY from latest backup

7. Launch the console and I get the dreaded LIB_ERRORS-403 box

8. All else seems okay - except that my device is no longer reporting being online at my.isy.io (I did purchase the portal subscription)

I did try to delete the ISY on the portal and add it back (same UUID) - but I never get the message back on the console to accept the portal

You're missing a step or 2.... after 5 and before 6 you need to load the firmware.  the bootloader firmware that comes up in in step 5 isn't compete.   You should install the same firmware the backup was made with, which will reboot again.  THEN restore the backup.

raymondjiii Advanced

raymondjiii

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Thank you!!!

Another missing step is to re-download the "ISY Launcher" java app - clearing the java cache deletes that (and leaves your shortcut pointing at nothing.)

I'm still not really sure if I should be using the "ISY Launcher" (shortcut with UD shield) or "ISY994 Administrative Console" (House with Globe in background) or the "admin.jnlp" (just a coffee cup) ?

From my experience so far, the "ISY Launcher" gives me 3 choices: Admin Console (LAN), Admin Console (Cloud) and Dashboard and the "ISY994 Administrative Console" does not give you any choice and just launches the console.

I always go to Admin Console (Cloud) via ISY Launcher

Another launcher I found in my travels is "dashboard.jnlp" - starts the java vm but then dies with no error.

 

Thank you again!

Techman Advanced

Techman

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This is the download for the ISY launcher, which is the one you should use. Be sure to clear your java cache including applications before you install the launcher

When the launcher opens you can click on either LAN or Cloud access to the ISY

start.jnlp

MrBill Advanced

MrBill

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13 hours ago, raymondjiii said:

I'm still not really sure if I should be using the "ISY Launcher" (shortcut with UD shield) or "ISY994 Administrative Console" (House with Globe in background) or the "admin.jnlp" (just a coffee cup) ?

originally, when firmware was updated the user would go to http://ip.of.the.isy/admin.jnlp and download the new version of the admin console directly from the ISY.  Eventually browsers started liking that method less, throwing security warnings about using unsafe java... etc etc.   Users also seems to have great difficulty clearing the cache and deleting old copies of admin.jnlp when they obtained a new one.

So in 2018 The ISY Launcher was born to solve both of those issues.  Launcher (start.jnlp) is downloaded from https://isy.universal-devices.com/start.jnlp and since it's an https site (rather than http from the ISY itself) browsers are a little bit happier about downloading it.

The first time you run start.jnlp it will install an icon 227753667_Screenshot2022-05-01075653.jpg.021c7824709e05c1daec149ff4e23803.jpg named ISY Launcher on the desktop.  That's what you should use to run the Launcher going forward.   Launcher when launched immediately runs ISY Finder, and as such the two are often confused Launcher is not Finder and Finder is not Launcher.  Depending on the type of record in Finder you'll get various choices of things that can be started using finder, an example170548042_Screenshot2022-05-01080112.jpg.5567c7f605b11d64dbfd2b40e3adb5c6.jpg

this one for the ISY994, allows us to start The admin console either from LAN or from Cloud.  In this case cloud is faster because it's fetching the file from UD's cloud server which runs from AWS... the LAN alternative is slower because the ISY has to serve it up encrypted for transport... a job that the ISY994 is very slow at preforming. 

The above described all works great on Windows, and most MAC users don't complain, but some do... and I've never figured out why.  for those users it's best to simply use admin.jnlp that they download from the ISY.

When using the ISY Launcher 227753667_Screenshot2022-05-01075653.jpg.021c7824709e05c1daec149ff4e23803.jpg icon, it's really not, in theory, necessary to go thru the hoops of deleting the java cache and re-installing etc as often as most people seem to.  Personally I vary rarely clear my java cache and re-install.  My local network can have up to 4 ISY's running on it (only 1 is actually production but I have a second 994, and 2 Polisy's) and at any given time there might be 4 different firmware version loaded, needing 4 different admin console versions... Launcher manages all that.  The only time I really clear my java cache is when a java update installs.

So the best advice is download and run start.jnlp which installs ISY Launcher on the desktop.  Use that going forward.  When you're forced to re-install due to java updates, download a fresh copy of start.jnlp instead of using the one you might have laying around from last time because UD does at times revise that file.

.... and if that procedure doesn't work because you're using a Mac, then use the http://IP.of.the.ISY/admin.jnlp and store the file on the desktop.  Just remember that when firmware is upgraded you must manually clear the java cache, delete the current admin.jnlp and download the new one.

 

 

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raymondjiii Advanced

raymondjiii

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2 hours ago, MrBill said:

The only time I really clear my java cache is when a java update installs.

That's awesome - thank you again MrBill. But about these java updates that spoke of...I thought the ISY994i could only run under java 8? I would love to be able to run it on the latest java version - which would prevent me from having to setup aliases to set the appropriate java_home env for when I have to do something else that requires the latest version of java.

If you (or anyone) has things running on a version other than Java 8 - please tell me who you did it - that would be an amazing improvement.

MrBill Advanced

MrBill

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Posted
1 hour ago, raymondjiii said:

That's awesome - thank you again MrBill. But about these java updates that spoke of...I thought the ISY994i could only run under java 8? I would love to be able to run it on the latest java version - which would prevent me from having to setup aliases to set the appropriate java_home env for when I have to do something else that requires the latest version of java.

If you (or anyone) has things running on a version other than Java 8 - please tell me who you did it - that would be an amazing improvement.

Java 8 is the only supported java.  However, it updates every month(ish) like everything else.  Current is Java 8, Update 331... sometime or another that will advance beyond update 331...

raymondjiii Advanced

raymondjiii

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47 minutes ago, raymondjiii said:

I did not know that. I thought Oracle basically abandoned Java 8. Can't even download the version for MacOS without getting it through a 3rd party app (brew)

Cancel that...I had to create an account on Oracle - maybe that's what turned me off in the past. Now I have:

1.8.331.09 (x86_64) "Oracle Corporation" and

1.8.0_292 (x86_64) "AdoptOpenJDK"

 

Thanks again MrBill!

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