UDI and Michel Are Simply the Best

Michel

Thank you so much for helping me solve the issue I had with the Admin Console continuing to ask for my credentials and then reloading my programs.  This was happening about every minute or so.

You helped me troubleshoot my issue and, with your ideas and support, I was able to solve my problem.

For others who may experience similar issues, I had a short power outage in June and since then I had the issue with the credentials.  I had been using a surge protector to energize my ISY along with my Router. 

I suspected a failing ISY Power Supply at first and replaced it with one purchased from UDI.  That did not solve the problem but once I removed the ISY and put it on a separate circuit.  Problem solved!!!

I cannot thank Michel enough for his patience and his help.  I know his plate is full and I do not like to send in a trouble ticket unless I am at my wits end.

In my previous life I had responsibility for Customer Service for an Electric Utility.  His customer service should be written up in a book for other companies to emulate.  You just don't see this level of Customer Service anymore!!

Thanks again Michel.