smorgasbord Posted July 28, 2022 Posted July 28, 2022 I bought my EZIO8SA 9 years ago. Over the years I've tried to get it up and running and never did. Trying one more time. At first, the EZIO8SA was in the system and I could see in the inputs and outputs. But, when I went to turn an output ON or OFF, nothing actually changed. So I decided to reset the EZIO8SA by unplugging, waiting 10 seconds, holding the SET button and plugging in, holding the SET button until the buzzing stopped. Didn't help. Then I read another thread here where it was recommended after a reset to delete and re-add the device. After doing that, however, ISY is reporting it as "Unsupported Device 3.42" It doesn't matter if I let it determine the type or if I manually choose Compacta - EZIO8SA from the list. Ideas on what try next appreciated. Should I get off the ISY since it's outdated? I've been using it for years without any issues, just now trying to expand its use.
kzboray Posted July 28, 2022 Posted July 28, 2022 (edited) @smorgasbord I may be mistaken, but as I recall the EZIO8S has an Insteon controller on board. It is designed to interface with a PLM not with another Insteon controller. Here's a link the Quick Start Guide:https://docs.smartenit.com/ezio/ezio8sa_quick-start.pdf Edited July 28, 2022 by kzboray
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 I have that guide, which says that it responds to direct Insteon signals. So, how do I get ISY to recognize the EZIO8SA's Insteon's APIs? Apparently I was able to do it years ago since I did have the separate inputs and output in my ISY programming, but re-adding it (probably with new ISY firmware) didn't do the right thing.
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 Just to be clear, here's my (saved) ISY configuration with the EZIOSA8: And here's what I get when I delete and re-add the EZIO8SA: I can go back to the old configuration, no problem, but on the outputs, when I'm in the console and try ON or OFF, they don't change either on the screen or in actuality at the output terminals. Help, please!
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 In case it helps, here's the System Viewer after hitting the "ON" button in the console. Note the status is still "OFF."
Brian H Posted July 28, 2022 Posted July 28, 2022 (edited) Do you have the EZIO8SA connected to its own PLM as it is needed to work. Is the PLM a 2412S or a 2413S PLM. When it boots up it sends some commands to the connected PLM so it identifies as a EZIO8SA and not the PLM it is connected to. In the setup that worked. If you do a query on that output does it then show On? You may want to see if their is anything in the section related to those products. https://forum.universal-devices.com/forum/5-ezrainezioezsnsrf/ Edited July 28, 2022 by Brian H
Brian H Posted July 28, 2022 Posted July 28, 2022 When you factory reset the EZIO8SA you cleared out all the links in it and that maybe why it doesn't respond to the older firmware backup. As it was in the backup file already but not having any links in it. With the newer firmware and the no response. You may want to try it with the Event Viewer in Level3 and capture the EZIO8SA message back if any. It is very possible the messages are not being sent back especially if it is the older power line only version of the PLM or the PLM is failed, if it was one of the Dual Band PLM used by Smartenit (Simplehomenet or Compacta) for a time before going back to a power line only one made special for them by Smarthome.
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 I've never had a setup that worked. That's why I tried resetting the EZIO8SA. My post above shows the Event Viewer in Level 3 for hitting the "ON" button in the console. Here's the PLM-thingie: thanks!
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 So, is the thinking now that my PLM ("EZICOMM #5010k") has gone bad? What should I do to check it out? Buy a dual-band PLM on ebay?
Brian H Posted July 28, 2022 Posted July 28, 2022 The photo of the (saved) ISY Configuration shows it was found and installed when run. It also shows the unit is replying back to the command. Did you try and restore the EZIO8SA after the reset. To put the known links back? Not sure about the On Off not working properly. I know some had issues with the module and other models from that company. If it never updated or turned On and Off. It maybe the version of firmware in the EZIO8SA itself. The ISY does not display the EZIO8SA firmware version or test the module. Their own SHN Utility can test the EZIO8SA and cycle it inputs and outputs and firmware version. Unfortunately it needs its own PLM to be used. Does the EZICOMM PLM based power the EZIO8SA through the serial cable? The power line only ones could supply power out the serial cable. The Dual Band one do not and an external wall wart has to be used. The pass through outlet on the front is typical of the power line only 2412 main board PLM with their custom serial board. If the original EZICOMM is sending and receiving Insteon messages. A Dual Band may not help. Early EZIO8SA modules had a factory update. I think it was when the EZICOMM was a Dual Band for awhile before they also had power supply issues and went back to 2412 Based power line only PLM.
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 I don't know how to restore the EZIO8SA and certainly don't have any configuration file saved. I do have the SHN utility, but I don't think I can use that with the PLM I have. My EZIO8SA does have the wall wart power supply and I'm using that.
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 (edited) Also, the reply is often missing. Here's another sample, with the response being 0 (OFF) when the ON was sent. Then I did an OFF then another ON then another OFF, all without any response back from the unit. Edited July 28, 2022 by smorgasbord
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 (edited) Given the lack of support or replacement parts, are there other low voltage contact closure relays I could use with my ISY to interact with another system? I do have a few IOLincs, but getting more isn't cheap and that's only 1 relay and input per (now) expensive module. For instance there's the "Zooz Z-Wave Plus S2 MultiRelay ZEN16" unit. I don't have any Z-Wave in my ISY system today, what would it take to use that? Edited July 28, 2022 by smorgasbord
Brian H Posted July 28, 2022 Posted July 28, 2022 With your saved ISY Configuration that has the EZIO8SA in it. You should be able to click on the first entry of the EZIO8SA and pick restore the module from the list. If you are getting communications errors. You may have line noise or a PLM on the EZIO8SA going. Though the Hops Left of 3 would indicate it did reply back with a incorrect status. One thing I did notice in my 5.0.16C version. It had a screen to set the Options settings. On Off level and speed. I had to change it before my unit would go on and off. Mine was On 0% and 9 minute ramp time. Not sure about the ZWave. It may need a 700 series card and a firmware revision high enough to support its security protocol. In the UDI sales pages I believe the board is presently out of stock.
smorgasbord Posted July 28, 2022 Author Posted July 28, 2022 OK, Did the Restore Device for the EZIO8SA. Didn't change anything. Quote One thing I did notice in my 5.0.16C version. It had a screen to set the Options settings. On Off level and speed. I had to change it before my unit would go on and off. Mine was On 0% and 9 minute ramp time. Is that done through the SHN utility? What do I need to be able to try that out? thanks!
ELA Posted July 29, 2022 Posted July 29, 2022 9 hours ago, smorgasbord said: My EZIO8SA does have the wall wart power supply and I'm using that. As Brian pointed out the EZICOMM is communicating with the ISY. What wall wart are you using to power the EZIO8SA? Is it possible that the EZIO8SA is not powered properly? Can you measure the voltage at the +12V to GND terminals on the EZIO8SA? Make sure the EZIO8SA is powered correctly and connected to the EZIOCOMM at the time that the EZIOCOMM is plugged in. The EZIO8SA sends communicated with the EZIOCOMM on power up to enable it to be recognized as an EZIOCOMM rather than a standard PLM. I have an old EZIO8SA that I have not been using. I just added it to the ISY without issue. All 8 outputs and 6 inputs were added and displayed. I could turn on and off the relays without any need to adjust any default config. settings. I would focus on "adding the new insteon device" until all 14 I/Os are added successfully rather than restoring any old setups.
smorgasbord Posted July 29, 2022 Author Posted July 29, 2022 I'm using the wall wart that came with the unit. I just measured it at 12.03 volts, so it's good. I did reconnect in the order you suggested, and still can't add it. Here's the log file: Log.txt At this point, do I assume the PLM is bad? Anyone want to sell me a working EZIO8?
Brian H Posted July 29, 2022 Posted July 29, 2022 (edited) The EZIO8SA is communicating with your ISY994I. The communications data your log shows that it has determined the module is using the latest I2CS protocol and it was used. The I2CS notes we got in the defunct Developers Group did not show anything changed in the PLM when I2CS was added. I believe the device communicating through the PLM had to understand I2CS if enabled. I maybe confused. Is the problem you now can't add it back into the system or it is in the system and not changing relay and reported state? I don't think the PLM is bad as it is communicating. If the EZIO8SA is telling it to send things correctly I don't know. If it never changed the relay or reported back could be the program itself or maybe an Options setting in the Administrative Console for the EZIO8SA in the module list. My probably first production run EZIO8SA needed some listed options to work and did not add with the Auto Detect method and needed the hand picked module in the drop down list. This was with a 2412S power line only PLM powering the EZIO8SA through the serial power cable. My add screen showed in mine the very slow original I1 was being used. Though I did not capture the communications. Edited July 29, 2022 by Brian H Change a statement and add information
ELA Posted July 29, 2022 Posted July 29, 2022 As Brian said your EZICOMM(PLM) is not bad. If you really want to pursue it further you could use the SHN utility or a terminal program such as docklight. These allow you to send and receive messages that the ISY does not normally display. I would be interested in how the EZICOMM is reporting its "Device Category" and "Sub Category". Q) When you add this device does it display only one item , as you showed early on? If so then my best guess is that the EZIOSA8 is not communicating with the EZICOMM via the RS232 connection between them. Therefore the EZICOMM is not reporting as a EZIOSA8 but rather just as a standard PLM. Requesting the Version information "0x02 0x60" from the EZICOMM would confirm if that is true. It is possible to communicate directly with the EZIOSA8 module (RS232) via a terminal program but that may be a little more complicated that you want to attempt? Short of more in-depth data send/captures you might try a different cable between the EZIOSA8 and EZICOMM if you have not already. There is a length limit on that cable so use a short one for best case testing.
smorgasbord Posted July 29, 2022 Author Posted July 29, 2022 (edited) OK, so I changed the ethernet cable (another very short one) and tried again, this time specifying the EXIO8SA type. Same results, unfortunately: EZIO8SAAdd.txt Something has changed since I was able to add the EZIO8SA some time ago. I have an ISY backup that has the EZIO8SA added properly, but it doesn't respond to my ON/OFF requests. If I remove it and try to re-add it, it adds as an "unknown" device. I'm OK trying to debug further, but I'll need to know what stuff to get and how to configure. Any help/pointers much appreciated! Edited July 29, 2022 by smorgasbord
ELA Posted July 29, 2022 Posted July 29, 2022 When you add it to ISY do not specify a device, enter only the address and use "add Insteon Device". Forget the backup. If that does not work .... Have you ever used SHN or a terminal program for RS232 communications? Docklight used to have a free version. Not sure if that is still true. You can google it and download both the program and the basic Insteon command set to get started. If you do not have a serial port you will need a USB to RS232 converter. If you have not done any of this before it is a lot to explain. Hopefully others can contribute.
smorgasbord Posted July 29, 2022 Author Posted July 29, 2022 Still comes in as unsupported device. I do have a USB to serial, I have the SHN program and have used various terminal programs before. What I don't understand is how to wire from the RS-232 to the PLM thingy - it's got the RJ-45 port only. Do I need to build a wire to go from RS-232 (and which pins) to RJ-45, or something else?
Brian H Posted July 30, 2022 Posted July 30, 2022 (edited) The RJ45 jack on the PLM may look like network connector but it is a serial, TTL and power if a older 2412 PLM. The serial cable in the box. RJ45-1 to DB9S-2, RJ45-7 DB9S-5, RJ45-8 DB9S-3. Do not connect or short RJ45 3 and 6 they are the TTL level PLM signals and 2 on a 2412 12Volts unregulated. 19,200 baud,8 data bits,no parity,1 stop bit and no handshakes. The EZIO8Add.txt file you posted. Shows it was successfully added and it wrote the needed links into the EZIO8SA. I will study the file and try and tell what it ID as. After studying you earlier posts. I think you do have a 2413 based Dual Band PLM (EZICOMM) . The older 2412 didn't have the beeper you mentioned. Simplehomenet may have a 2413 based unit with the pass through AC outlet that a 2413S did not have. One of your logs also showed a firmware of 9B. That is one of the Dual Band PLM firmware versions. As for my mentioning the need to set options on my very early EZIO8SA. The options where more for a dimmer not a on off relay type module. As they don't use a ramp rate or on level. They are just on and off. Edited July 30, 2022 by Brian H add serial port settings
Brian H Posted July 30, 2022 Posted July 30, 2022 (edited) 18 hours ago, ELA said: When you add it to ISY do not specify a device, enter only the address and use "add Insteon Device". Forget the backup. If that does not work .... Have you ever used SHN or a terminal program for RS232 communications? Docklight used to have a free version. Not sure if that is still true. You can google it and download both the program and the basic Insteon command set to get started. If you do not have a serial port you will need a USB to RS232 converter. If you have not done any of this before it is a lot to explain. Hopefully others can contribute. My probably first run EZIO8SA with a 2412S powering it and interfacing it. Did not work with the Auto Find. I had to pick from the drop down list. Mine used the original I1 peek and poke messaging. It may have been identified incorrectly. As I had options like ramp rate and on level options that I would think where a dimmer choices. 5.0.16C software Outputs did noot work until I set the Ramp Rate to 0.1 and the on to 100%. The EZIO8SAAdd.txt file in the thread show it used the later I2CS messaging and was successfully added though they reported a unsupported device? Docklight is still around and I posted a file here to do a few basic PLM tests. It was one of the version of the test files we got in the Developers Group. That I modified to do what I wanted as the originals where for the hardware kits you could buy. Like all the module in every kit had the same six digit ID. The Docklight you download is the evaluation type and making and writing files is locked out. Much studying and testing showed a plain text editor would modify and save my PLM.ptp file and Dockllght could use it. I did a few things like send an X10 On and Off to a test chime module, do a PLM ID, do a PLM get configuration, display the first link database entry, display next link database entry and the one you used with care send a software factory reset command to start fresh. Edited July 30, 2022 by Brian H
Brian H Posted July 30, 2022 Posted July 30, 2022 (edited) One thing you may want to do. Order of the power up. Power up the PLM (EZICOMM) first. Then the wall wart supply on the EZIO8SA. When it first accesses the PLM the Set Led should flash a few times as it is reconfigured to ID as a EZIO8SA and not a PLM. Not an expert on the Insteon messages but in your EZIO8SAAdd.txt it looked like it said it was a different device and the links where added to the device if found. 02 50 1E 3F 33 03 2A 9B. 1E 3F 33 is the Insteon ID for the module connected to its PLM. 03 is the category for a PLM, 2A subcategory is not on my list but typical of a PLM and 9B is a firmware version. Edited July 30, 2022 by Brian H
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