Unable to restore PLM?

[zyll]

My PLM died (for the second time.... ) and I received a replacement from SmartHome.

 

I connected the new PLM and have been trying to "Restore Modem" without any success. It manages to replace a few of the links, but then it stops - always at the same point. I would appreciate any suggestions about how to fix this.....

 

It resets the PLM, and the event viewer shows it restoring some of the links, and then:

 

2010/02/05 20:22:00 : [ F 7E D1 1] Replacing PLM links (locally and in PLM)

 

2010/02/05 20:22:00 : [ F 7E D1 1] Replacing PLM links Successful

 

2010/02/05 20:22:00 : Replacing PLM links : Incomplete

 

 

I'm seeing some other strange behaviors (such as not able to control devices), but I'm assuming that it isn't worth working on those until I can get the modem restored....

 

Thanks for any ideas.

[Michel Kohanim]

Hi zyll,

 

Apologies for a tardy reply ... I have already responded to your tech support ticket.

 

Please note that incomplete means that ISY could not restore ALL devices. It does not mean that it completely failed. For instance, if you have any RF devices, you must put them into programming mode before you try a PLM restore.

 

In releases 2.7.10 and above, ISY changes the icons for the nodes that it could not restore to 0101 (in green).

 

In the meantime, it would be best to open the Event Viewer to level 3 ... this way, you will know exactly which devices are not restored.

 

With kind regards,

Michel