I am an intermediate user of the UD ISY994i device and related programming, but I am a novice at how to mange the connection to the device.  

Recently I was using the UD Cloud access as normal with Insteon-UD994 v. 5.3.4  I made a minor modification to a program and it works as intended.  I made a backup recovery file of the system when finished.

I went to modify the program again and when logged in the system did not show any of my programs listed.  I tried to recover the system by loading my recently saved backup, and things went south in a hurry.  I received a message that the action will replace all settings in the ISY, reboot the ISY and so forth.  Just what I wanted.   BUT during that process I got an error message that certain files could not be removed and the reinstall failed.  Now I cannot reach a log on prompt and can not reinstall the backup file.  I CAN see my devices and programs on the internet portal, which of course has limited programming functionality.

 

So I ask the expert community - is the path forward to remove all traces of the ISY on my PC running Windows 10 and then  reinstall all system, clear the Java Cache, and load my backup files as originally planned?  I searched this site, and various pdf documents including "User Guide For Universal Devices’ Administrative Console (ISY)" but I cannot find guidance on how to fully uninstall the Admin Console, refresh Java and start over.  Recognizing my novice status, I may have missed this in the documents I studied!

 

Thank you for your time and assistance

 

I'm wondering if your SD card failed.  and/or you somehow connected with the wrong version of the admin console.

Were you working remotely through the portal?  Or on the same network as the ISY.

From your description, I’d say the answer is yes to full reset and rebuild so you know you’re at a good known spot. Otherwise you could be chasing gremlins forever if you try to “fix” it.

However, I’d enter a support ticket with UD.

Thanks to you both for your preliminary thoughts.  

 

Mr. Bill - you helped me in the past so I really appreciate your support.   I used the same laptop connected to the same network for the past year.  Today I took a gamble and cleared my Java cache, including applications,  I then loaded the Administrate Console using the following link:

 http://isy.universal-devices.com/994i/admin.jnlp

I logged in and saw my devices, but still no programs or variables.

I tried to restore my last saved recovery backup and it stopped after displaying the details in the attached file.  It seems the backup could not remove / replace certain files.

 

Thanks for any thoughts.  

 

Pete

backup load error screens.docx

@Pete C Open a ticket.  Michel will get you back online faster than alot of back and forth in the forum.

support@universal-devices.com

OK - Will do and thank you!

 

On 11/14/2022 at 11:25 AM, Pete C said:

I then loaded the Administrate Console using the following link:

 http://isy.universal-devices.com/994i/admin.jnlp

This is perhaps where you went wrong. The file downloaded from that link appears to point to 4.9.0 firmware. You need to get the ISY Launcher from here - https://isy.universal-devices.com/start.jnlp

I'd say clear your Java cache to wipe out what you've got (selecting all three boxes in the process). Download the start.jnlp file and then launch into Admin console and try the restore again (that is if your programs don't appear).

What you're describing (no programs showing) is what @MrBill commented on that your UI/Firmware didn't match. Then when you said you downloaded admin.jnlp from that link that's pointing to 4.9.0 firmware, but you're running 5.3.4. You need the ISY Lancher or download the admin.jnlp file directly from the ISY locally and not from the UDI site. 

If you've started a ticket though I'm sure you'll get sorted out, but just wanted to point out that the ISY Launcher method is the suggested route to make sure UI/FW match.