I have a few unbranded z-wave devices I use only at Christmas which I disable for most of the year. This is the first year I've tried to use them on my Polisy with Zooz dongle. I was able to re-enable two of them without issue but the other two were not responding.

I removed them and am attempting to re-add them. They show up in the AC but still not working. During the add process I'm seeing "Add Node failed" Cannot initialize device database for new device".

Is that an error of the device or on the dongle side? Any thoughts on how to get this back on my system?

Thanks!

Did you try to factory reset the device? Try bringing it closer to your polisy if it isn't close already

2 hours ago, lilyoyo1 said:

Did you try to factory reset the device? Try bringing it closer to your polisy if it isn't close already

I had already tried moving then closer to  my Polisy. Factory reset was the key.

These are white label plugs I bought from Monoprice so long ago, I didn't remember how to do so on them but plugging them in while pressing the on button seemed to do the trick.