Problem: New eisy now not showing up in Iox Finder and I can't access the Admin Console. It has a local IP address and I can Ping it. I have cleared Java and also downloaded the most recent Iox Finder again. It WAS showing up yesterday and all was fine. I've done a network reset on the eisy and also another complete Factory reset but can't see it locally anymore but I can Ping it.

I also have a 994 connected to the same network and it's working perfectly and shows an IP in the Portal Information and shows up in Iox Finder.. 

The eisy is online, shows in the Portal, I can access it with UD Mobile, but doesn't show an internal IP assigned under "information" in the Portal and can be accessed via "ISY Web access" just not locally so no Admin Portal.

It's got me stumped 

Edited December 31, 20222 yr by SLiss

I just updated my Polisy and have same problem....cleared cache.. all that jaz.. no joy..

can ssh to it, can see it in portal...just no admin console.

@SLiss and @EWhite have either of you tried this (from the Wiki)?

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy

You might need to add manually. 
 

If you’re pinging the device (or connecting via SSH) then you know the IP Address…..follow the process to add using the known IP.

 

Geddy, that did it!

Yes I had tried a manual add several times without success. Thanks to your suggestion I tried it again after doing a network reset on the eisy then a manual add and it's now up and running!

Thanks again Geddy
Happy New Year!

Steve

 

I've had the same problem with eisy and had to add it manually to the launcher.

However, the eisy will occasionally disappear from the launcher and needs to be manually added back again.

I also have a Polisy and ISY994 that are in the launcher that continue to be displayed without issues.

Anyone else have their eisy disappear from the launcher after adding it?

8 minutes ago, Techman said:

Anyone else have their eisy disappear from the launcher after adding it?

Sometimes my eisy is not in the launcher. Most of the time all I need to do is refresh the launcher and it appears.

I have the same problem.  I could open eisy yesterday by using https://eisy.local.8443/desc but today it shows in the launcher but will not open. It is in my network but can't connect.

 

 

10 minutes ago, Don said:

I have the same problem.  I could open eisy yesterday by using https://eisy.local.8443/desc but today it shows in the launcher but will not open. It is in my network but can't connect.

 

 

after local you need a colon (:) not a period.