I followed the instructions for clearing Java and then loading the newer launcher. It has been working although when my PC is ideal it seems to lock up and I need to END the TASK and launch again. Now, however, when I try to launch Console on LAN, I get a spinning wheel and then the launcher freezes. What am I doing wrong? How can I diagnose this problem?

4 hours ago, PapaBear said:

I followed the instructions for clearing Java and then loading the newer launcher. It has been working although when my PC is ideal it seems to lock up and I need to END the TASK and launch again. Now, however, when I try to launch Console on LAN, I get a spinning wheel and then the launcher freezes. What am I doing wrong? How can I diagnose this problem?

Try going thru the troubleshooting steps here:

https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal

and here:

https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored

and here:

https://wiki.universal-devices.com/index.php?title=Main_Page#admin.jnlp_does_not_start_the_Admin_Console

Thank you Dennis. I had switched locations and was no longer using my monitor connected to my NBPC. The resolution was deleting the UDI files.