Every time I need to launch Admin Console for the eisy, it NEVER sees or finds my eisy. Although is ALWAYS sees/finds my old 994 which hasn't been powered on in 10 days. I have to manually type in the long address (which I can never remember if it's :8443 or :4483) using the ADD button. And yet, next time I need to launch, it is not there again. EVERY. TIME. Is there some way I can get the Finder to find eisy without the manual step EVERY time?

Edited January 16, 20232 yr by Riggins44

2 hours ago, Riggins44 said:

Every time I need to launch Admin Console for the eisy, it NEVER sees or finds my eisy. Although is ALWAYS sees/finds my old 994 which hasn't been powered on in 10 days. I have to manually type in the long address (which I can never remember if it's :8443 or :4483) using the ADD button. And yet, next time I need to launch, it is not there again. EVERY. TIME. Is there some way I can get the Finder to find eisy without the manual step EVERY time?

You can troubleshoot with the User Guide starting here:

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy

Also, after the address is entered in the Launcher correctly, you can hit the save button and it will create a file of the address. You can then use the load button to import the file you previously saved with the correct address.

 

On 1/15/2023 at 9:12 PM, DennisC said:

You can troubleshoot with the User Guide starting here:

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy

Also, after the address is entered in the Launcher correctly, you can hit the save button and it will create a file of the address. You can then use the load button to import the file you previously saved with the correct address.

 

I have to manually enter the address (or load) every time which I never had to do with the 994.

8 hours ago, Riggins44 said:

I have to manually enter the address (or load) every time which I never had to do with the 994.

Which is why I posted from the user guide how to troubleshoot your problem. Did you follow the procedure and what were your findings?

If you are reluctant to troubleshoot this yourself, you can open a support ticket with UD.

I've been following the steps at the bottom of the User Guide on manually entering the address EVERY TIME for over 2 weeks now ( https://eisy.local:8443/desc or https://192.168.x.xxx:8443/desc ). I know HOW to enter the address manually as I stated in my first post. What I want is for the eisy to automatically be listed on the IoX Finder just as the old ISY (which hasn't been powered on for two weeks) is every time. There is NO "reluctance" on my part to "troubleshoot."

My OP states: "Is there some way I can get the Finder to find eisy WITHOUT THE MANUAL STEP *EVERY time*?"

Try the refresh button in the Launcher. Also try powering down the eisy for a minute.

Is your eisy on Wi-Fi or ethernet?

Edited January 17, 20232 yr by Techman