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Can I De-Register Previous Owner

Roccodaddz
in ISY994

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Posted

I just purchased an isy994i via Facebook Marketplace. I can connect to it but it's showing the previous owner as registered in Portal and myself as waiting for approval.

I've tried to contact the seller without success. Is there anyway to get the original owner de-registered?

Thanks,

3 hours ago, Roccodaddz said:

I just purchased an isy994i via Facebook Marketplace. I can connect to it but it's showing the previous owner as registered in Portal and myself as waiting for approval.

I've tried to contact the seller without success. Is there anyway to get the original owner de-registered?

Thanks,

open a ticket, including the UUID number of the ISY.  https://www.universal-devices.com/my-tickets/

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