Unable to add EISY to UD Mobile Local Connection

[Moshe]

EISY was working great.  I was unable to get into PG3 so I power cycled EISY.  After I power cycled, I was unable to find device in IoX finder.  Manually needed to add.  Now I am unable to configure local connection in UD Mobile. Any ideas what needs to done to configure locally in UD Mobile.

EISY seems very unstable.  

[Javi]

Is the system firmware 5.5.4?

If not please update from AC or by pressing the power button once then waiting 30 minutes.  Your system may be partially accessible during this time but please do not attempt to restart or power cycle until after 30 minutes.  If system is not responding after 30 minutes, please reboot by pressing the power button 5 times.

[Moshe]

Yes current firmware is 5.5.4. Originally had no issue until I power cycled EISY this afternoon.

[Javi]

Thank for verifying firmware. 

What is the issue trying to add the Local connection?   

The local connection settings have a search icon next to the IP address, if that does not work then the address can be added manually in the form http://address.  Do not add /desc.  Add 8080 as the port. Add username and password.  Finally press the test connection button to verify the app can connect to the local connection.

[Moshe]

Javi - I tried to add manually as well but this did not work.  It will not pass connection test and will not sync.

[Javi]

19 minutes ago, Moshe said:

Javi - I tried to add manually as well but this did not work.  It will not pass connection test and will not sync.

What is the error when pressing test connection?

[Moshe]

Error message is: Could not connect to the server.

[Javi]

The app can not establish a connection.  

Does the search function work?   Do you see any error messages, such as reboot required, in the search dialog?   If not please try reboot by pressing power button 5 times then wait a minute, then try again.   

 

[Moshe]

The search function does not work.  I do see message that reboot is required.  I powered off and on  3 or 4 times last night but this did not correct the issue.

[Javi]

Please try resetting networking.  Press power button 4 times then wait a minute and try again.

[Moshe]

I did that as well last night, but it did not correct the issue.

[Javi]

I don't believe we have any other reports of this happening on 5.5.4 or after networking reset (press 4 times) on firmware < 5.5.4. So it may be best to open a ticket.

If you can please include browser response from http://<ipAddress>:8080/desc and http://<ipAddress>:8080/rest/time where <ipAddress> is replaced with the local IP Address.  Please include the response from these URLs as an attachment as our ticket system will strip some characters from XML.

[Moshe]

Browser response: This page can't be found. 

This XML file does not appear to have any style information associated with it.docx

[Javi]

Assuming /desc is the url that can not be found. This explains why the App/AC-Finder can not find the system.  Someone with experience debugging firmware will need to check this so please open a ticket. Although I recommend trying the 4 button press again to try to resolve this issue.

The /rest/time url succeeded, this is the same call used by the test connection function. If this call works in the browser then the  app should not fail unless the IP, port, username, password are incorrect or device is not on the same WiFi network.  The error posted above can be replicated with an incorrect IP Address. Please check if the IP address is correct with port 8080 in Local Connection settings.

[Moshe]

Javi - Michel was able to help me this afternoon.  It seems after the upgrade the service did not startup. Everything is working great now.  

Is it possible to copy favorites from one device to another.

[Javi]

Great.

Yes but only on the same platform. 

 

https://wiki.universal-devices.com/index.php?title=UD_Mobile#Backup_and_Restore

[Moshe]

Thank you.