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Updated from 4.7.5 to 5.3.0 and now Program Issues


pz1122
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Posted

I recently updated my firmware from 4.7.5 to 5.3.0 and now all my programs are yellow and showing out of memory.  I tried to delete and make new ones but the out of memory still shows.  I'm not sure what to try next.  I wanted to try to upgrade to 5.3.4 but I downloaded the firmware and when I tried to manual install it I don't know what file to use (I'm on a Mac Computer). What should I try?

Posted
  On 2/3/2023 at 3:00 AM, pz1122 said:

I recently updated my firmware from 4.7.5 to 5.3.0 and now all my programs are yellow and showing out of memory.  I tried to delete and make new ones but the out of memory still shows.  I'm not sure what to try next.  I wanted to try to upgrade to 5.3.4 but I downloaded the firmware and when I tried to manual install it I don't know what file to use (I'm on a Mac Computer). What should I try?

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It sounds like you need to clear your Java temporary files including Installed Applications. If you look in the AC under Help menu then About the firmware and UI must match.

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Posted
  On 2/3/2023 at 3:22 AM, pz1122 said:

My firmware is 5.3.0 but my UI is 4.5.4.  How do I upgrade my UI

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You have to clear your Java cache then download the start.jnlp which is linked in the thread for upgrading your firmware. 

Posted

So when I do what you said and I open the Console (Lan) they don't match. but if I open the Console (cloud) it matches and I tested a program and it seems to work

Posted

If you clear your Java cache including Installed Applications as shown below then download https://isy.universal-devices.com/start.jnlp that should sort it all out for you. This is all covered in the thread that has the firmware and instructions that I think you should take the time to reread so you can get everything updated with the proper firmware you need.

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Posted

Thank you!  I was doing that but I kept on selecting to LAN Console.  Once I selected the Cloud Console or the dashboard thats when the Firmware and UI matched and able to run my programs

 

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