eisy Initial Installation

[j.rieff]

OK. I have followed all the installation instructions in the eisy User Guide. I was successfully able to install using WiFi through the UD Mobile App. I was then able to activate the Admin Console via IoX Launcher. I was able to complete the configuration setup and change the Admin ID/Password to my account info.

The next step to Restore ISY using my backup from my previous (yet now dead) ISY994i that was at 5.3.4. Based on earlier posts I was under the belief that this would take awhile. So after 24 hours, I tried to activate Admin Console, but all I receive is the proverbial hourglass symbol in the IoX Launcher. No eisy appears in the IoX Launcher. 

Not sure what my next course of action should be now. 

[Geddy]

41 minutes ago, j.rieff said:

Based on earlier posts I was under the belief that this would take awhile.

Not sure how large your install is, but mine isn't huge and the restore took less than 5 minutes. If it was 24 hours then something went wrong.

You might be best served with a support ticket just to be certain something isn't messed up with the device and that you're up to date with firmware. 

https://www.universal-devices.com/my-tickets

[j.rieff]

Thanks for your quick reply. As I read more of the User Guide, I figured out it was User Error. I was trying to access using my laptop. At the time, my laptop had a VPN active. Once I turned off the VPN everything popped up like it was expected. 

Now, that does not explain why I could not access via my MAC which does not use a VPN. Oh well, that is an exercise for another day. 

A quick check of some of the devices and programs shows everything was successful. 

I made sure I performed a backup and a Save of the Finder info. 

 

Thank again to everyone who has helped me in this adventure. 

[Geddy]

26 minutes ago, j.rieff said:

Now, that does not explain why I could not access via my MAC which does not use a VPN. Oh well, that is an exercise for another day. 

macOS sometimes doesn't handle IoX Launcher correctly. Had you connected to the ISY994 via IoX Launcher in the past? You may need to clear the cache and run start.jnlp again (for both Win and MAC computers) since it's a new device. 

Also, there were issues with the eisy (at initial release) that the wifi wasn't announcing itself. I'm not sure if that's been corrected or not, but you might need to add it manually in the MAC side. 

There was also an issue with PG3x handling some node servers when it was using the wifi setup, but I think that has also been resolved. 

Since I ended up putting the eisy in the same location I had my ISY994 for years I just used the hardwire LAN connection. As part of my migration I went from wifi to wired while the unit was off then performed the update once it was hardwired. I just mention the above as prior cases if you should have other unexplained issues that you might want to power down and use wired LAN (if you can) and see if that changes your experience.

Glad it's working!

 

[j.rieff]

@GeddyNo - I installed the IoX on the MAC at the same time I installed the new eisy. So, it did not know about the previous ISY994i. I was able to immediately see the eisy on the MAC after I completed all the tasks associated with the setup via UD Mobile. 

I installed the eisy in the same location as my ISY. I have a sort of large wiring closet where everything comes into the house and is distributed throughout the house. It is only a slight pain since it is on the 2nd floor. I first tried the wired connection to the LAN, but nothing was happening at least according to UD Mobile. I tried a couple of times. I would prefer the wired connection. More reliable. I will try the trick you suggested. I will probably wait a couple of days while I go through and exercise all the devices. So far everything is looking good. 

I might look into even having a keyboard, mouse, and monitor attached to it. Of course, that is a longer term goal. 

 

Thanks for the suggestions.