fustesj99 Posted February 26, 2023 Share Posted February 26, 2023 Hello, My connection still going Restarting Connection then Disconnected with Error 404. The connection to the portal is Online and if I manually refresh the system, the refresh works. But if I go to my favorites, I have to access one by one in order to see their actual state. The ISY was restarted and I logged out from the UD Mobile app and log back in with the same result. Any idea? Link to comment
Javi Posted February 26, 2023 Share Posted February 26, 2023 Hi @fustesj99, Please go to Settings-Tab > Systems > Your System Name. When this screen is opened it will run diagnostic on portal connections. Do you get an error? If the app prompts to synchronized please cancel then press the Test Remote Connection button at the bottom of Remote Connection Settings. Do you get an error here? Link to comment
fustesj99 Posted February 26, 2023 Author Share Posted February 26, 2023 Hi Javi, Thanks for the quick response. No error on any of the two options. The test remote connection succesfully passed.. I checked in my home network and outside using my cel data with the same Error 404. Link to comment
Javi Posted February 26, 2023 Share Posted February 26, 2023 What is the hardware and firmware? Did this start after a firmware upgrade? Link to comment
fustesj99 Posted February 26, 2023 Author Share Posted February 26, 2023 ISY994i with 5.34 since that version was out. No failures at all, only that issue with the UD mobile since yesterday around 4pm. Link to comment
Solution fustesj99 Posted February 26, 2023 Author Solution Share Posted February 26, 2023 Hi Javi, Found the issue, my network firewall was monitoring the ISY994i and apparently they applied a new FW which started to caused that behavior. Sorry for the inconvenience, and thanks for your immediate assistance as always.... 1 Link to comment
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