JP Posted March 11, 2023 Posted March 11, 2023 I am trying to migrate from my ISY to EISY and it is not talking to the PLM. I have the EISY loaded with my current ISY software and I can communicate with it via the Admin Console. but it is not getting anything from the PLM. I have the UDI serial interface cable. I have tried every USB port on the EISY just in case. Just for kicks I tied to Restore the PLM and I get the following message: Sat 03/11/2023 01:14:10 PM : [PLM ] PLM not initialized, command not sent Any suggestions? JP
DennisC Posted March 11, 2023 Posted March 11, 2023 27 minutes ago, JP said: I am trying to migrate from my ISY to EISY and it is not talking to the PLM. I have the EISY loaded with my current ISY software and I can communicate with it via the Admin Console. but it is not getting anything from the PLM. I have the UDI serial interface cable. I have tried every USB port on the EISY just in case. Just for kicks I tied to Restore the PLM and I get the following message: Sat 03/11/2023 01:14:10 PM : [PLM ] PLM not initialized, command not sent Any suggestions? JP In admin console, under Configuration tab, have enabled Insteon PLM and then rebooted?
Techman Posted March 11, 2023 Posted March 11, 2023 Is the "Insteon Support" box checked on your eisy configuration tab?
DennisC Posted March 11, 2023 Posted March 11, 2023 19 minutes ago, JP said: Yes, the Insteon Support box is checked. Is the light on the PLM? Try power cycling eisy.
DennisC Posted March 11, 2023 Posted March 11, 2023 6 minutes ago, JP said: Yes and done, no change! Check the error log. If there is nothing there, check PLM link count. I suspect it's a bad PLM. You could try another PLM restore, but open event viewer and set to level 3 and watch messages.
JP Posted March 12, 2023 Author Posted March 12, 2023 I doubt that it is a bad PLM because I can swap it back to the ISY994 and it works fine as it has for years. The status of the PLM is not connected. As for the error log, here it is:
Techman Posted March 12, 2023 Posted March 12, 2023 Try removing power from the eisy for a few minutes. If that doesn't work then it's possible that the cable might be defective.
JP Posted March 12, 2023 Author Posted March 12, 2023 I removed power from the eisy for over an hour and it did not work, the PLM is not connected.
atomicboy Posted March 12, 2023 Posted March 12, 2023 When I migrated from ISY994 to Eisy I had a similar issue. I had originally used Mobilinc HD which requires the Alexa spoken word to be stored in each device notes field. The migration program in the UD Portal does not migrate the note field but does migrate the Spoken Word field in the UD Portal which in my case these fields were empty. So the behaviour when using the Eisy appeared like the PLM was not working but when I went back to the ISY994 the PLM did work. I entered the Spoken Word in the UD Portal for each device and the Eisy works perfectly. So if you used Mobilinc HD, maybe that is the problem?
DennisC Posted March 12, 2023 Posted March 12, 2023 1 hour ago, JP said: I removed power from the eisy for over an hour and it did not work, the PLM is not connected. If you are convinced the PLM is good, then you are left with a ad cord or a bad connection. Try a proper shutdown of eisy using the multi function button, you can find directions in wiki. Unplug PLM and all of the cables. Inspect every connection and reattach. Plug PLM in first, wait a minute and plug in eisy. If that doesn't work, I don't think we can help. 1
JP Posted March 13, 2023 Author Posted March 13, 2023 atomicboy. I do not use MobiLinc HD, just the simple, non HD, version. Thanks for suggestion.
JP Posted March 23, 2023 Author Posted March 23, 2023 Problem was resolved, apparently to USB to serial cable was bad and I was sent a replacement. I had some additional problems but I worked with UD support and they were handled.
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