swnewman Posted April 6, 2023 Posted April 6, 2023 I recently purchased an eisy to replace my isy944i. I managed to get it onto the network and can launch the admin console to show the IoX. When I first login to IoX, it asks if I want to install the ISY Portal module. I say yes, and it thinks for some time and eventually comes back with an error every time. I believe I've seen 3 different error messages but I attached a screenshot of one below. Also, since I will be eventually transferring my ISY994i to this eisy I wanted to get the eisy on the latest version. When I go into config and click Update Packages, it asks me to confirm and says I will hear 4 beeps when it is done. I click yes and it immediately closes the admin console. I wait and wait, but I have never heard any beeps coming from the eisy. I wait some more and reopen the admin console and nothing has changed. And it still wants me to install the Portal module. Can anybody tell me what might be going on? Is there a way to manually update an eisy?
kzboray Posted April 6, 2023 Posted April 6, 2023 @swnewman Have you verified that the portal has been approved in AC? It might be that simple. Open AC and go to <Configuration> <Portals> and verify that you have accepted the portal integration, it should look like this if it is setup and authorized.
DennisC Posted April 6, 2023 Posted April 6, 2023 You are running a fairly old firmware version and I suspect you might be caught in an endless upgrade loop. You can open a UD support ticket. Or Do you know how to ssh into eisy? If you can do that, connect via ssh and run: sudo tail -f /var/udx/logs/log With the log window open, go to the Configuration tab of the admin console and select upgrade packages. If the log keeps cycling through the same entries without actually completing the upgrade, that will confirm it.
swnewman Posted April 6, 2023 Author Posted April 6, 2023 1 hour ago, kzboray said: @swnewman Have you verified that the portal has been approved in AC? It might be that simple. Open AC and go to <Configuration> <Portals> and verify that you have accepted the portal integration, it should look like this if it is setup and authorized. The portal tab shows the device as offline, with only the option to refresh. I don't see a way to approve it. 38 minutes ago, DennisC said: You are running a fairly old firmware version and I suspect you might be caught in an endless upgrade loop. You can open a UD support ticket. Or Do you know how to ssh into eisy? If you can do that, connect via ssh and run: sudo tail -f /var/udx/logs/log With the log window open, go to the Configuration tab of the admin console and select upgrade packages. If the log keeps cycling through the same entries without actually completing the upgrade, that will confirm it. I can try to ssh into it tomorrow. What are the remedies if I am in an endless upgrade loop? It seems very strange though for a brand new device to have very old firmware.
DennisC Posted April 6, 2023 Posted April 6, 2023 10 hours ago, swnewman said: I can try to ssh into it tomorrow. What are the remedies if I am in an endless upgrade loop? It seems very strange though for a brand new device to have very old firmware. UD is continuing to improve eisy, there have been at least 4 firmware revisions since your device was manufactured. Before determining if we can help you, we will need a little more information. Besides what was already asked, also run: sudo uname -a and post the output. You can run this command first if you would like.
swnewman Posted April 7, 2023 Author Posted April 7, 2023 sudo uname -a FreeBSD eisy 13.1-RELEASE-p5 FreeBSD 13.1-RELEASE-p5 #7 releng/13.1-n250174-753d65a19a55-dirty: Sun Dec 4 06:58:17 UTC 2022 root@bsdev.isy.io:/usr/obj/usr/src/amd64.amd64/sys/eisy amd64 sudo tail -f /var/udx/logs/log Thu Apr 6 18:52:11 CDT 2023|/usr/local/etc/udx.d/static/udxops.sh: checking whether or not we have a new version for udx ... That was the entry that came up right after hitting upgrade packages. I waited over 10 minutes and it never gave a new message in the log. I know there is a warning sticker on the eisy about heat dissipation, but this thing is quite warm for not having any real load yet!
DennisC Posted April 7, 2023 Posted April 7, 2023 You can open a support ticket with UD here: https://www.universal-devices.com/my-tickets/ If you want to try and force an update you can try running the following via ssh: sudo pkg install -r udi pkg Then open the log by entering: sudo tail -f /var/udx/logs/log When the log shows the update is finished, run the following to reboot: sudo shutdown -r now
Recommended Posts