Automation works, no ping

[SirParadox]

So I have a brand new problem.  My ISY was acting funcky, not turning off all the nightly outdoor lights.   Power cycled it.  It’s working now, but I can’t ping or reach any port.  Any idea how to debug?

[SirParadox]

And yes I confirmed the switch and IP on my unifi switch.

[DennisC]

11 hours ago, SirParadox said:

So I have a brand new problem.  My ISY was acting funcky, not turning off all the nightly outdoor lights.   Power cycled it.  It’s working now, but I can’t ping or reach any port.  Any idea how to debug?

Can you access the admin console using the IoX Launcher?

[tlightne]

Does ISY Portal show it online or offline??

[SirParadox]

The local admin console does not detect it as usual.  I tried adding http and https :// 192.168.1.195 and got nothing.  As for the isy portal, I use MobiLinq and it does not see the isy.  Oddly it’s doing it’s AM and PM jobs.  The switch shows connected.  The router shows a dhcp allocation.  Yet no ping or remote action.  If I reset it to factory, and restored, sadly I’d be a few big changes back but that’s ok.  At this point is there anything I can do to wake it up?  Or do I need to do some factory reset?

[DennisC]

1 hour ago, SirParadox said:

The local admin console does not detect it as usual.  I tried adding http and https :// 192.168.1.195 and got nothing.  As for the isy portal, I use MobiLinq and it does not see the isy.  Oddly it’s doing it’s AM and PM jobs.  The switch shows connected.  The router shows a dhcp allocation.  Yet no ping or remote action.  If I reset it to factory, and restored, sadly I’d be a few big changes back but that’s ok.  At this point is there anything I can do to wake it up?  Or do I need to do some factory reset?

Are you trying to access your ISY from the Launcher? If not, follow these directions:

https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

If you are using the Launcher and it doesn't find your ISY, then you need to try these fixes:

https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Not_Found

and

https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Finder_does_not_find_ISY

Make sure you clear your Java cache being sure to check all 3 boxes to delete.

What happens if you type your ISY address in a browser window?

As for the portal, you need to sign in to the portal and make sure your ISY is on line. Talking about what Mobilinc can or can not do means nothing.

Also, what does "can't reach any port"" mean? What port are you trying to reach?

 

[SirParadox]

sorry for the delayed response to your help.  Went to the ER for severe allergies, couldn’t breath, turns out it’s congestive heart failure, heart only functioning 20%, and now I have my own defibulator vest, so I was out of pocket, lol!  
 

When I say I can’t reach any port.. I mean any tcp port, 23, 80, etc.  

 

I removed the static IP dhcp assignment from my router, rebooted the isy.  My switch shows it connected, and my router shows 192.168.1.195, the expected IP.  The ISY still operates my evening inside, and overnight outdoor scenes.  However I am unable to icmp ping it, connect via a web browser, or the admin launcher, or manually reach port 80.  I even went to far as to add a static ARP on my windows pc for it, and still nothing.

sadly my last backup is just before I went into the attic and fixed, added, 3 insteon remote wire in modules Burried under the attic flooring.  So reverting to that backup will not be fun, dooable, but not fun.  
 

so, any more ideas before I factory reset?  With the failed network tests, I pondered even having it direct connect to a hub and my pc would probably not gain any results.

 

it’s on a surge protector, behind a ups, behind a surge protector, on a whole panel surge protected, but we have had 3 or so odd neighborhood power blips.  

[DennisC]

3 hours ago, SirParadox said:

sorry for the delayed response to your help.  Went to the ER for severe allergies, couldn’t breath, turns out it’s congestive heart failure, heart only functioning 20%, and now I have my own defibulator vest, so I was out of pocket, lol!  
 

When I say I can’t reach any port.. I mean any tcp port, 23, 80, etc.  

 

I removed the static IP dhcp assignment from my router, rebooted the isy.  My switch shows it connected, and my router shows 192.168.1.195, the expected IP.  The ISY still operates my evening inside, and overnight outdoor scenes.  However I am unable to icmp ping it, connect via a web browser, or the admin launcher, or manually reach port 80.  I even went to far as to add a static ARP on my windows pc for it, and still nothing.

sadly my last backup is just before I went into the attic and fixed, added, 3 insteon remote wire in modules Burried under the attic flooring.  So reverting to that backup will not be fun, dooable, but not fun.  
 

so, any more ideas before I factory reset?  With the failed network tests, I pondered even having it direct connect to a hub and my pc would probably not gain any results.

 

it’s on a surge protector, behind a ups, behind a surge protector, on a whole panel surge protected, but we have had 3 or so odd neighborhood power blips.  

Best wishes on your health issues.

For confirmation, you are using an ISY 994, correct?

You should be accessing your ISY via the Launcher, please follow these directions:

Installing the Admin Console Icon on Your Desktop

It's always best to use the Admin Console application which is browser independent. To do this:

1. Clear your java cache
2. Use the ISY Launcher to launch the Admin Console. This should put an icon on your desktop once you run the downloaded start.jnlp file.

When you click on the Launcher icon, if it doesn't find your ISY, you can add your IP address manually. Try both http & https. Example: 

1. ISY994: http://1.2.3.4/desc (replace 1.2.3.4 with the actual IP of ISY in the router)

If you still can not get in, you will need to troubleshoot the issue, you can start here (note: there are some different steps for mac users):

https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY

I do not suggest you perform a factory reset at this time. You can try removing power after trying previous steps.

 

[SirParadox]

Your not going to believe this.  

Side story:  Ok, sister calls me Sunday, her home network is dead since a power outage, cable tech is there, she just asks for help, I open the unifi cloud app, and her network comes up.  Then the tech did a ‘pinhole reset’ on my unifi router and blew it up. So she just asked, and it worked.. typical.. 

Now.  Today, all day, same results as I posted with my isy.  However just now I goto http://192.168.1.195/desc and shizam, I see isy lingo.  I open my admin Java app, shizam works,  …   All I did was ask for more ideas, and like all tech, it got scared and worked.  I have changed no settings, I have not power cycled it… it did not work a few hours ago, for a few weeks, and now it does.  This has got to be the matrix and us network techies are some virus the system is afraid of.

I guess I should take a backup, then find someone to sell me one of these shiny newer polisy models, which are still not available?  I’ll open a new thread about upgrading, pros, cons, etc.

 

 

 

 

 

 

[DennisC]

Glad you are up and running. The current unit is called eisy and is available in the UD store.