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Portal Down for Remote Access?

gages97
in UD Portal

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Posted

My setup has been working for months w/o issue.

This morning, subscription won't start for UD Mobile or when I access my EISY remotely (local is fine).

Control of devices from Portal works and EISY shows online in Portal.  I just can't the subscription to work so can't use UD Mobile or remote cloud access.

 

Solved by bmercier

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  • Author

Just started working w/o any actions from me.  Was down for me from EST 7:15am - 8:25am

 

  • Solution

One of the server lost it's connection to the database and was restarted.

    • Like 2
    • Author

    Whew, thought I was losing my mind.....

    What's the best way to report something like this if it happens again?

    1 hour ago, gages97 said:

    Whew, thought I was losing my mind.....

    What's the best way to report something like this if it happens again?

    A forum post here is a good option. Often, the problem is not portal itself, and the community can help.

    Alternatively, a opening a ticket is another option, when you are certain that there is a problem and the community can't help.

    I do not actively follow forum posts, but I get notified of posts in this topic. I saw your post and investigated immediately.

    • Thanks 1
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