gages97 Posted May 31, 2023 Posted May 31, 2023 My setup has been working for months w/o issue. This morning, subscription won't start for UD Mobile or when I access my EISY remotely (local is fine). Control of devices from Portal works and EISY shows online in Portal. I just can't the subscription to work so can't use UD Mobile or remote cloud access.
gages97 Posted May 31, 2023 Author Posted May 31, 2023 Just started working w/o any actions from me. Was down for me from EST 7:15am - 8:25am
Solution bmercier Posted May 31, 2023 Solution Posted May 31, 2023 One of the server lost it's connection to the database and was restarted. 2
gages97 Posted May 31, 2023 Author Posted May 31, 2023 Whew, thought I was losing my mind..... What's the best way to report something like this if it happens again?
bmercier Posted May 31, 2023 Posted May 31, 2023 1 hour ago, gages97 said: Whew, thought I was losing my mind..... What's the best way to report something like this if it happens again? A forum post here is a good option. Often, the problem is not portal itself, and the community can help. Alternatively, a opening a ticket is another option, when you are certain that there is a problem and the community can't help. I do not actively follow forum posts, but I get notified of posts in this topic. I saw your post and investigated immediately. 1
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