gages97 Posted May 31, 2023 Share Posted May 31, 2023 My setup has been working for months w/o issue. This morning, subscription won't start for UD Mobile or when I access my EISY remotely (local is fine). Control of devices from Portal works and EISY shows online in Portal. I just can't the subscription to work so can't use UD Mobile or remote cloud access. Link to comment
gages97 Posted May 31, 2023 Author Share Posted May 31, 2023 Just started working w/o any actions from me. Was down for me from EST 7:15am - 8:25am Link to comment
Solution bmercier Posted May 31, 2023 Solution Share Posted May 31, 2023 One of the server lost it's connection to the database and was restarted. 2 Link to comment
gages97 Posted May 31, 2023 Author Share Posted May 31, 2023 Whew, thought I was losing my mind..... What's the best way to report something like this if it happens again? Link to comment
bmercier Posted May 31, 2023 Share Posted May 31, 2023 1 hour ago, gages97 said: Whew, thought I was losing my mind..... What's the best way to report something like this if it happens again? A forum post here is a good option. Often, the problem is not portal itself, and the community can help. Alternatively, a opening a ticket is another option, when you are certain that there is a problem and the community can't help. I do not actively follow forum posts, but I get notified of posts in this topic. I saw your post and investigated immediately. 1 Link to comment
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