scote Posted June 22, 2023 Posted June 22, 2023 I just installed PG3x 3.1.31 and added the notification. When I click My Notifications, it asks to synch. I synch and then go to a device and click tools->Notifications. I get an ERROR saying it could not find the notification plugin and asks to resynch. I resynch and I get in an infinite loop of resynching. I restarted the eISY and I have the same issue. I have an Insteon PLM and all Insteon devices.
MrBill Posted June 22, 2023 Posted June 22, 2023 tagging @Javi because this seems more like a UD mobile issue.
Javi Posted June 22, 2023 Posted June 22, 2023 4 hours ago, scote said: I just installed PG3x 3.1.31 and added the notification. When I click My Notifications, it asks to synch. I synch and then go to a device and click tools->Notifications. I get an ERROR saying it could not find the notification plugin and asks to resynch. I resynch and I get in an infinite loop of resynching. I restarted the eISY and I have the same issue. I have an Insteon PLM and all Insteon devices. Hi @scote, Please try disconnecting the power source, wait a few seconds, connect power source, wait 5 minutes for system to be fully online, try again with synchronization. 1
scote Posted June 22, 2023 Author Posted June 22, 2023 I disconnected the eISY and PLM for 5 minutes. I then plugged them back in and waited 15 minutes. I get the same errors in UD Mobile. Everything else works except the new notifications feature. There is a bug somewhere.
Javi Posted June 22, 2023 Posted June 22, 2023 Please also try rebooting Mobile device. Then synchronize when prompted. If this does not work please open a ticket and include your UUID and we may be able to perform a remote diagnostic. 1
scote Posted June 23, 2023 Author Posted June 23, 2023 Thanks. I rebooted phone. Uninstalled UD Mobile and installed again. Same issue. I will open a ticket. Thank you. 1
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