scote Posted June 22, 2023 Share Posted June 22, 2023 I just installed PG3x 3.1.31 and added the notification. When I click My Notifications, it asks to synch. I synch and then go to a device and click tools->Notifications. I get an ERROR saying it could not find the notification plugin and asks to resynch. I resynch and I get in an infinite loop of resynching. I restarted the eISY and I have the same issue. I have an Insteon PLM and all Insteon devices. Link to comment
MrBill Posted June 22, 2023 Share Posted June 22, 2023 tagging @Javi because this seems more like a UD mobile issue. Link to comment
Javi Posted June 22, 2023 Share Posted June 22, 2023 4 hours ago, scote said: I just installed PG3x 3.1.31 and added the notification. When I click My Notifications, it asks to synch. I synch and then go to a device and click tools->Notifications. I get an ERROR saying it could not find the notification plugin and asks to resynch. I resynch and I get in an infinite loop of resynching. I restarted the eISY and I have the same issue. I have an Insteon PLM and all Insteon devices. Hi @scote, Please try disconnecting the power source, wait a few seconds, connect power source, wait 5 minutes for system to be fully online, try again with synchronization. 1 Link to comment
scote Posted June 22, 2023 Author Share Posted June 22, 2023 I disconnected the eISY and PLM for 5 minutes. I then plugged them back in and waited 15 minutes. I get the same errors in UD Mobile. Everything else works except the new notifications feature. There is a bug somewhere. Link to comment
Javi Posted June 22, 2023 Share Posted June 22, 2023 Please also try rebooting Mobile device. Then synchronize when prompted. If this does not work please open a ticket and include your UUID and we may be able to perform a remote diagnostic. 1 Link to comment
scote Posted June 23, 2023 Author Share Posted June 23, 2023 Thanks. I rebooted phone. Uninstalled UD Mobile and installed again. Same issue. I will open a ticket. Thank you. 1 Link to comment
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