naeblis Posted June 26, 2023 Posted June 26, 2023 I just recieved my new EISY and connected it to my router through an ethernet cord. I went through the migration from ISY994. Got all the Zwave devices working again through the migration. I migrated the license from my old ISY995 to the new EISY, and removed the old ISY994 (yes i removed the right one). I rebooted the device after going through all of this, and the device is no longer showing online. I've unplugged it, but nothing seems to get it back online. What am I missing?
Solution Geddy Posted June 26, 2023 Solution Posted June 26, 2023 @naeblis welcome to the forums. I'll assume that "no longer showing online" means from the Portal when logged in. Are you able to access the device locally with admin console from a computer? Make sure that you can connect to the device locally. It's possible during the moving around or power cycling that it activated the wireless setup and didn't reconnect via the wired connection. Unlikely since I think when a network cable is connected the wireless is disabled, but could still have been bumped inadvertently to initiate the wireless setup. Check from your router if you see the mac address for the eisy as a connected device. Lastly, double check that the portal registration isn't pending in the admin console. Configuration tab -> Portals That should show "Online" and "Registered"
naeblis Posted June 26, 2023 Author Posted June 26, 2023 It no longer shows up in my router's attached devices. I tried pinging the device at the IP address it was on, and it fails. It looks like it is not pulling or connecting to my LAN. I did verify everything is still plugged in correctly. Is it possible it is trying to connect over wireless, which I have not configured? Any way to change this?
Geddy Posted June 26, 2023 Posted June 26, 2023 @naeblis strange that everything was working then suddenly it doesn't seem to connect. It's possible that during the reboot something didn't load correctly. I'm sure you've probably tried to power cycle several times and it still isn't coming back up. It's possible it could have been in an update status depending on what you had been updating during your setup. It is possible to setup wireless connection, but you need to use UD Mobile with that (I believe), and I it's been a while since I tried it that I can't help with the direct steps to try. Read through the eisy User Guide in the wiki (https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide) and it should help you with the wi-fi setup. Ultimately, it might be best to start a support ticket just to be sure something else hasn't happened to the device: https://www.universal-devices.com/my-tickets What brand/model router are you using? The only other steps I would suggest is to power cycle the router. Unplug the eisy (both power and network cable), then power cycle the router. Allow the router to fully boot up. Log into the router, if you have an IP reservation for the old ISY994 or the new eisy remove them (both). Then connect the network cable to the eisy and router then power up the eisy. If it reconnects to the router then you can setup IP reservation again from the router. Also, are you using any Insteon devices? You mentioned getting all your z-wave devices back online. Just wanted to make sure if you have Insteon devices that the PLM is connected via USB to the eisy. The network jack on the eisy is just that...a network connection, not the PLM/serial connector like it was with the ISY994.
naeblis Posted June 26, 2023 Author Posted June 26, 2023 (edited) Your reply made me go back and check connections to make sure everything was correct. Turns out it was not.... the power cord was not plugged in all the way.... should have started with the simple troubleshooting steps... now I have to live with this being my first post on the forum.... thanks for the help! Edited June 26, 2023 by naeblis
Geddy Posted June 26, 2023 Posted June 26, 2023 @naeblis So glad it was a "simple" fix! Glad you're back online and working. Good luck! Really glad that things seemed to go smoothly overall. Thanks for posting your experience!
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