TRI0N Posted August 23, 2023 Posted August 23, 2023 (edited) After taking a few months away from the massive frustration of eisy and coming back to upgrade my eisy to the latest version 5.6.4 so that I can complete an assessment for a client that is due in October for about a dozen of their locations. ALL the z-wave devices are no longer communicating with eisy. Apparently I didn't miss a damn thing in the frustration department. Here is how I'm going to do this. If this can't be fixed without resetting all the z-wave devices to reconnect to eisy. It's going into the trash along with our other one at the office and will now be recommending alternative solutions to clients. So how do I fix this without having to reset/re-add/re-configure all the z-wave devices? I would hope that there is now a easy way to do this because I had to do this a half dozens times prior to this version. That is unacceptable for any practical or commercial use. Any 411 on if there is a way to restore communications to each device "without" having to do something with each individual device would greatly be appreciated. TRI0N Edited August 23, 2023 by TRI0N
Javi Posted August 23, 2023 Posted August 23, 2023 Hi @TRI0N, Sorry for the frustration. Usually reboot solves communications issues after firmware upgrade, upgrades from some versions may required a hard power cycle. If that does not work please open a ticket.
TRI0N Posted August 23, 2023 Author Posted August 23, 2023 24 minutes ago, Javi said: Hi @TRI0N, Sorry for the frustration. Usually reboot solves communications issues after firmware upgrade, upgrades from some versions may required a hard power cycle. If that does not work please open a ticket. Did all of those. Re-Booted from Admin Panel. Did Restart IOX from Admin Panel. Did Hard Power Cycle. It's been sitting now for 12+ hours since to see if it corrects itself but, no go. TRI0N
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