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Unable to add keypadlink (8 button) device to my isy994i

Florida Joel

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I recently upgraded the firmware on my ISY994i from 4.9.0 to 5.3.4.

Everything was working fine until I tried to replace a broken 6 button keypad with an 8-button keypad.  I keep getting the error message saying there is a problem with the insteon engine.  I have madee sure my java is up to date and have cleared the java cache including the applications and programs.

I would very much appreciate any help you can give me.  Thank you  

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When you use the "replace with" function, for an Insteon device it must be like for like, i.e. 6 button with a 6 button.

You'll need to install the 8 button as a new device and delete the 6 button from the ISY.

Any programs, and scenes that were used by the 6 button KPL will have to be reprogrammed to include the new 8 button KPL.

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I only have 8-button remotes so couldn’t say for sure but the suggestion to install the 8-button device was going to me my suggestion before I saw it given by someone else.  Some changes like 6 to 8 can be painful.  

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