DennisC Posted October 6, 2023 Posted October 6, 2023 34 minutes ago, tas99 said: I deleted the files as shown in the wiki page but got a message that one file couldn't be deleted because it was in use (see attachment). That was strange because the app or launch console were not open at the time. Try rebooting your computer and then attempt to delete the state file without trying to open the admin console. Next try adding Java memory per my previous post. After deleting all of the state files, clear Java cache (all 3 boxes), download new start jnlp from UD sites and run it.
tas99 Posted October 6, 2023 Author Posted October 6, 2023 I failed to mention that I did reboot and was able to delete that last file. I do not see anything like Runtime Parameter -Xmx and I don't know how to add it. I need help with that. Tom
Techman Posted October 6, 2023 Posted October 6, 2023 Here's where you insert the runtime parameters. Take a look at the installed devices and see if your ISY is listed. Did you previously reserve an address in your router for your ISY? Make sure DHCP is enabled in your router
tas99 Posted October 6, 2023 Author Posted October 6, 2023 Maybe it's time to switch to kerosene lamps and forget this tech stuff! I've implemented all the suggestions and add the info to the Java (see attached), my router has DHCP enabled. There's a problem somewhere and it looks like it may not be found. Frustrated, Tom
Techman Posted October 6, 2023 Posted October 6, 2023 Have you tried rebooting your router, and /or disabling your firewall. What type of computer are you using? Also try removing power from the ISY
DennisC Posted October 6, 2023 Posted October 6, 2023 (edited) Are you running on a Windows machine or a Mac machine? Do you have a UD portal account? If so, try selecting "cloud" and login with your portal credentials. Also, if you are running anti virus software, try disabling it. Edited October 6, 2023 by DennisC Added info
tas99 Posted October 6, 2023 Author Posted October 6, 2023 I've rebooted the PC and ISY a number of times as well as repowered the ISY and PLM. I'm using a desktop PC running Win 11. The antivirus is Bitdefender but I tried temporarily disabling that and running the launcher. No difference. Tom
DennisC Posted October 6, 2023 Posted October 6, 2023 5 minutes ago, tas99 said: I've rebooted the PC and ISY a number of times as well as repowered the ISY and PLM. I'm using a desktop PC running Win 11. The antivirus is Bitdefender but I tried temporarily disabling that and running the launcher. No difference. Tom Do you have a portal account to try?
tas99 Posted October 6, 2023 Author Posted October 6, 2023 I tried using the "cloud" and I do get an administrative console but I don't have an account so I can't go any further.
Techman Posted October 6, 2023 Posted October 6, 2023 @tas99 Take a look at these threads. There has been issues with Windows 11 and the admin console Can't install Admin Console on Windows 11 - IoX Support - Universal Devices Forum (universal-devices.com) New Windows 11 computer, unable to connect to ISY 994 - ISY994 - Universal Devices Forum (universal-devices.com) Admin Console not Responding - PC version - IoX Support - Universal Devices Forum (universal-devices.com)
tas99 Posted October 6, 2023 Author Posted October 6, 2023 I'll look at those threads a bit later. In the meantime what do I have to do to install the app on another Win10 PC. Just install the launcher?
DennisC Posted October 6, 2023 Posted October 6, 2023 5 minutes ago, tas99 said: I'll look at those threads a bit later. In the meantime what do I have to do to install the app on another Win10 PC. Just install the launcher? Download and run a fresh copy of start.jnlp. Make sure you download a fresh copy.
tas99 Posted October 7, 2023 Author Posted October 7, 2023 I installed the latest version of start.jnlp on a different PC and got the same results. The IoX finder came up with all the same ISY info as before, got the choice for Admin Console (LAN) but was not able to load the app. It seems the problem is not in the PC and everything has been changed except the ISY itself.
Techman Posted October 7, 2023 Posted October 7, 2023 @tas99 Are your computers and ISY on the same network. i.e. not on your guest network. Are you able to see the ISY in the list of installed devices on your router? Is the ISY connected directly to the router?
tas99 Posted October 7, 2023 Author Posted October 7, 2023 I can see the ISY in my list of connected devices and my PC and the other one I used to test are on the same network. If we were not on the same network I don't think I would see the isy in the launcher. It was connected through a switch but I made a direct connection with no change to the problem.
Techman Posted October 7, 2023 Posted October 7, 2023 Based on everything covered above, it seems the problem is between the ISY and your router. Verify that the ISY IP address and the MAC showing in your router are the same as those showing in the IoX Launcher.
tas99 Posted October 7, 2023 Author Posted October 7, 2023 The IP and MAC are the same in the router and the IoX Launcher. The only difference is the letters are all Caps in the device list and all lower case in the launcher and the IP in the launcher is followed by "/desc".
Techman Posted October 7, 2023 Posted October 7, 2023 Unfortunately, I've run out of viable ideas. The only other suggestion, assuming you have a current and good ISY backup, would be to factory reset the ISY then restore the backup. If you don't have Zwave and battery-operated devices, the restore should go smoothly. It's also possible the SD card failed or the network connection has issues as it appears that your ISY to router connection may not be bi-directional.
Techman Posted October 9, 2023 Posted October 9, 2023 @tas99 Take a look at this thread: https://forum.universal-devices.com/topic/42117-cant-launch-the-admin-console/
tas99 Posted October 10, 2023 Author Posted October 10, 2023 I've done most of the things identified in that post but I really appreciate the help you've provided. The last configuration I ran and still test is on a different PC with a new clean install of Win 10, the latest Java and Start and no other programs or apps loaded.. That's as clean and clutter free as I can make it and the problem persists. I still believe the ISY is at fault.
Techman Posted October 10, 2023 Posted October 10, 2023 UDI free support has ended however you can still get support from UDI for the ISY, but there's a fee. Maybe it's time to bite the bullet and upgrade to the EISY.
Recommended Posts