sandryseibert Posted October 6, 2023 Share Posted October 6, 2023 It's not the first but the fifth time I had to disable a lamp device in Alexa app to stop her hunches to try to turn off a lamp in my house and then suddenly she (or something else) turn that lamp on instead. When I search the Logs, I can only see the Insteon device location followed by a simple "Error" and the log type Log is followed by another log type -2. When checking the isy.io eventlog, I found the following: 32 A2 72 1 ERR 0.000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002023/10/06 00:48:50 System 5 32 A2 72 1 2023/10/06 00:48:50 System -2 I've opened a support ticket and they told me Alexa sent the command correctly, but they told me Alexa sent the command correctly but "something" when wrong and Alexa canceled the action. When I look into Alexa app for hunches, I can see that indeed it is not asking me if she did it correctly or not, but a Cancelled status. In cases like this, Amazon is telling me that the fault was due to the device (this case IO portal). Does anyone experienced this issue? Link to comment
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