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Getting authentication errors for past week

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Posted

Been getting getting error messages on node server for at least a week. Thought it might resolve but it has not.

Solved by Goose66

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  • Author

@Goose66 The error is:

There was an error connecting to the Schlage service. Please check the log files and correct the issue before restarting the nodeserver.

My Schlage node server is currently working. Just restarted to verify. Please send a log package. 

  • Author
4 hours ago, Goose66 said:

My Schlage node server is currently working. Just restarted to verify. Please send a log package. 

Log sent.

 

Thanks

  • Solution

I see a "failed due to bad credentials" in your log four or five times over the course of the day. But it always succeeds a minute later on the next longpoll. I actually got one of these today myself. Based on the timing (the few in your log are exactly one hour apart) it appears to me that the oAuth token is expiring before automatically refreshed, so the pyschlage library just refreshes it on the next call. 

I will put it in the To-do for the node server to remove the warning message from the PG3 dashboard, but since the node server remains functional (it's just a warning), you can just ignore these errors for now.

  • Author

Gotcha.

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