I recently started receiving notifications on my UDI Mobile App showing "ELK (1): Failed from PG3" followed (usually within a minute) by "ELK (1): Connected from PG3".

These notifications are at least daily and sometimes multiple times per day. I turned off the sound for notifications due to the frequency of the notifications. I don't recall this happening in the past and it seems to have started within the past month I'm guessing. I just thought it was an aberration and would go away on its own.

In terms of troubleshooting, I'm stumped. I have my cable modem, router and ISY on an uninterruptible power supply. There is no evidence of a bad internet connection at the failure times on either my cable modem or router logs. My Elk alarm panel gave a system battery error last week but I replaced the system 12V 8AH battery within a few days and continued to recieve these notifications both before and after the battery replacement. There are no other causal factors I can tie to this other than the notification behavior seems completely random.

Any ideas?

Please run the reinstall all plugins from the PG3 UI. There have been a couple recent fixes to the PG3 Python interface recently that resolved similar issues.


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Thank you! I'll go ahead with your recommended solution.

Don't be surprised if you continue to have this issue after reinstalling the plugin. There is still an issue UD is working on correcting.

 

Don't be surprised if you continue to have this issue after reinstalling the plugin. There is still an issue UD is working on correcting.
 

@bmercier updated a couple days ago and that has resolved my issue so far.

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4 minutes ago, Jimbo.Automates said:

@bmercier updated a couple days ago and that has resolved my issue so far.

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I'm still having issues, as late as this afternoon. This was after installing another Python Interface update this morning.

@bmercier is aware of this and has been working on a solution. I sent him additional log information this afternoon.

Still today I too am seeing:

"ELK (1): Failed" then "ELK (1): Connected" within one minute on the UD Mobile app.  The node seems to be working, it's just those annoying messages.  I'm at 5.7.1_7, 3.2.17, and Elk 3.10.11 .   

 

I’m having the same issue. I thought I was perhaps losing my connection with the Internet provider but it’s always one minute at random times.

If you can grab a log package soon after it happens then please PM it to me.

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PM Sent with log package attached. Thank you.

The log shows a PG3x error, please submit a support ticket and include those log packages and information.

2024-01-06 19:34:06,657 Thread-34461 udi_interface.interface CRITICAL interface:send_thread: Message send thread aborting:  Message publish failed: The client is not currently connected.

I'm still intermittently getting this error as recent as 3/9/24.  5.8.0_1 ,  3.2.19 ,  3.10.15 .  

On 3/10/2024 at 12:09 PM, GJ Software Products said:

I'm still intermittently getting this error as recent as 3/9/24.  5.8.0_1 ,  3.2.19 ,  3.10.15 .  

Will need @bmercier to review your PG3 logs.